Order Processor

About the Role

We’re seeking a Order Processor who is ready to be part of an innovative, people‑first brand shaping the future of the roofing industry. The Order Processor (Data Entry) at Exceptional Metals is responsible for reviewing customer and estimator orders to ensure accuracy, completeness, and proper documentation before processing. This role involves creating, updating, and closing Manufacturing Orders across multiple warehouse and plant locations while coordinating corrections and changes with Customer Service and Estimating teams.

The position also includes organizing shop packets, monitoring order and shipping status boards, and maintaining accurate filing systems for completed orders. Additionally, the Order Processor supports inventory activities, complies with month‑end procedures, and communicates order updates to plant supervisors to ensure smooth production and shipping operations.

• 70% Creating and Closing Manufacturing Orders in Powerling/MAPICS
• 15% Unlinking, deleting, moving M.O.'s as requested by Customer Service and Estimating
• 5% Sorting and organizing new MI M.O.'s by order number, contractor name, shipment type, and manufacturing process prior to taking to the manufacturing floor
• 5% Filing completed M.O.'s by order number, contractor name, shipment type, and manufacturing process prior to taking to the manufacturing floor
• 5% Filing completed M.O.'s by contractor name
• 5% Other office and plant tasks as assigned by Plant Manager, Supervisors, and Inventory Control

• Review all EM orders placed through Customer Service and EM Estimators for accuracy and completeness.
• Any orders discovered with mistakes or discrepancies are sent back to the CSR or Estimators for correction.
• Ensure that any accompanying drawings for the orders are received.
• Create Manufacturing Orders for all EM Warehouses.
• Send/print out of state Manufacturing Orders to the respective individual out of state plants.
• MI Manufacturing Orders are printed, sorted, organized and placed into Shop Packets according to manufacturing and shipping requirements then sent to the Manufacturing Supervisors.
• Upon completion of Manufacturing & Shipping all Manufacturing Orders (except OR) are returned to the Order Processors for Closeout.
• The Manufacturing Orders are again reviewed for accuracy, if incorrect or illegible they are sent back to the respective location for correction.
• Upon Closeout of the Manufacturing Orders they are filed by Contractor Name and held for 12 months.
• After 12 months the files are purged to long term storage and new files started.
• Monitor EM Order Processor Status Board for released orders.
• Monitor EM Shipping Status Boards.
• Create T Orders as requested.
• Create Kanban (Stock) Manufacturing Orders as requested.
• Delete Manufacturing Orders for cancellations or changes as requested by the CSR’s/Estimators.
• Unlink Manufacturing Orders as requested by the CSR’s/Estimators for order changes.
• Communicate all order cancellations and/or changes to the respective Plant Supervisors.
• Conduct Month End procedures for SOX compliance.
• Assist with Inventory cycle counts and Year End Inventory as needed.
• Additional duties as assigned.

• Must be able to electronically document M.O. requirements in Powerlink and create customer files with accurate information. The incumbent will need to effectively communicate with Customer Service, EM Estimators, Supervisors, and Plant Managers through phone calls and emails. Ensures all information provided to manufacturing is correct. Also provide documentation to the QNR (Quality Notification Report) database concerning errors found.
• Must be able to analyze the data submitted by Manufacturing for accurate order closeout. Must multi‑task to print incoming M.O.& from out‑state locations, closeout orders, and create new orders at the same time. Ability to manage tasks effectively in a fast‑paced, dynamic setting with a strong attention to detail to maintain the accuracy of all customer orders (8 Metal Processing Boards, 8 EM Warehouses, and 4 unique methods to create Manufacturing Orders in Powerlink).
• Must be proficient with computers. Computer literacy…