Volunteer Coordinator

Summary

Responsible for oversight of volunteer services at My Michigan Medical Centers in Saginaw and Standish. Responsible for developing, implementing and maintaining volunteer relationships and programs in Saginaw and Standish in collaboration with the volunteer programs across the health system.

• (45%)
  * Plans, implements, evaluates and monitors all functions of the volunteer program for My Michigan Medical Center Saginaw and Standish in alignment with all volunteer programs at My Michigan Health. Focus on growth and recruitment of existing volunteer program.
• (40%)
  * Builds relationships with and supports volunteers in both service and fundraising activities. Works to streamline processes in departmental administration of volunteer service within health system structure.
• (10%)
  * Assists with scheduling oversight and support for volunteers through volunteer management software.
• (5%)
  * Assists with community/volunteer events.
• OTHER DUTIES AND RESPONSIBILITIES Oversee and provide support to volunteer services at My Michigan Medical Center Saginaw and Standish, as identified by the manager.
• Develops and maintains a working knowledge of all volunteer service areas, programs, policies and procedures of the departments.
• Communicates and promotes volunteer services to reflect the My Michigan Health mission and standards of quality.
• Ensures appropriate volunteer orientation practices and on‑going education needs for volunteer program.
• Coordinates onboarding appointments and prepares new volunteer files in compliance with policies.
• Facilitates actual onboarding/orientation.
• Oversees management of volunteer-operated gift shop to include inventory management and expense/revenue in coordination with the manager.
• Coordinates buying trips using sound business theory to ensure successful and profitable management.
• Supports and provides assistance with volunteer led fundraisers in collaboration with the My Michigan Health volunteer service practices.
• Maintains tactful and effective communication with volunteers, the public and internal stakeholders.
• Ensures budget compliance and provides ongoing information/communication to volunteers regarding expenses and revenues associated with the volunteer program.
• Works closely with My Michigan Health Foundation in monitoring volunteer-directed donations and approved expenditures.
• Supports volunteers in their role in achieving high standards and service quality expectations through communication of policies and practices and coaching/education.
• Supports volunteer scheduling and new volunteer roles as appropriate, using volunteer software program under the direction of the manager.
• Participates in disaster preparedness exercises and, should an actual disaster occur, follows the communications plan and serves as a liaison to the team.
• Provides general assistance to the volunteer services team to support departmental goals.
• Uses innovative reminders and refreshers to keep customer service improvement a priority.

• Education: ASSOC
• Equivalent
  
  Experience:
  
  Associates degree required, Bachelors degree preferred.
• Education Specialization:
• Essential: true

• EDUCATION, EXPERIENCE, TRAINING AND
  
  SKILLS:
  
  
• Demonstrated ability to build relationships and work collaboratively with volunteer populations.
• Demonstrated ability to organize and motivate others.
• Computer literacy.
• Experience in leading volunteers and/or other volunteer experience preferred.
• Ability to work remotely and independently with offsite leadership and to build relationships and show recognition of volunteer workforce.

Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.

Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.

Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.

Overall vision and hearing is necessary with or without assisted device(s).

Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.

Some exposure to blood borne pathogens and other potentially infectious material. Must follow My Michigan Health blood borne pathogen and TB testing as required.

Ability to handle multiple tasks, get along with others, work independently, regular and…