Medical Assistant- ICS​/ICM​/Tri-Cap

Essential Job Duties

• Patient Preparation & Clinical Support (25%)
• Rooms patients in a respectful, patient-centered manner.
• Obtains and documents vital signs, height, weight and required intake information in the EHR.
• Determines and documents reason for visit and updates histories appropriately.
• Prepares exam rooms, equipment and supplies prior to provider entry.
• Assists medical/nursing providers, or as delegated by the nurse team leader, with:
• Physical exams
• Gynecological exams
• LARC procedures
• EKG
• Other procedures as assigned
• Provides supportive communication during procedures to promote comfort and safety, and understanding.
• Safety, Scope & Documentation (25%)
• Prioritizes patient safety and escalates abnormal findings promptly.
• Adheres strictly to scope of practice and seeks clarification when uncertain.
• Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
• Prepares and administers medications, including immunizations, as ordered and within scope.
• Documents all patient care accurately and timely in the EHR.
• Communicates provider-directed lab and diagnostic test results per policy.
• Reinforces provider education and utilizes teach-back methods when appropriate.
• Follows infection control standards and equipment safety protocols.
• Maintains patient privacy and dignity throughout the encounter.
• Communicates clearly, respectfully and effectively with patients, families and caregivers.
• Serves as liaison between patients and interdisciplinary care team.
• Collaborates with providers, nurses, care coordinators, front office staff and other departments to support coordinated patient care.
• Schedules in-house procedures and initiates referrals to outside agencies/providers.
• Actively participates in referral tracking, follow-up and care coordination.
  
  Communicates status updates to providers and care team members per protocol.
• Quality Improvement & Population Health (10%)
• Participates in Quality Improvement initiatives, including workflow improvement and metric monitoring.
• Assists with accurate documentation and data entry supporting UDS, HRSA and organizational reporting.
• Identifies care gaps (e.g. immunizations, screenings, chronic disease measures) and supports outreach and follow-up efforts.
• Participates in huddles and staff meetings to review quality metrics and contribute improvement ideas.
• Supports compliance with infection control, patient safety and regulatory standards.
• Clinical Environment & Compliance (10%)
• Maintains cleanliness and disinfection of exam rooms and clinical work areas.
• Completes refrigerator/freezer temperature logs, medication and supply expiration checks, and CLIA quality control processes as assigned.
• Maintains and appropriately uses clinical equipment; reports malfunctions promptly.
• Enters orders appropriately for completed testing and health maintenance measures.
• Assists with desktop and workflow functions as assigned.
• Professional Accountability & Growth (10%)
• Maintain BLS certification
• Demonstrates commitment to ongoing professional development and skill validation.
• Maintains certification (if applicable) in good standing.
• Seeks supervision appropriately and functions as a reliable team member.
• Supports a culture of safety, teamwork, respectful communication and continuous growth.

• Patient Preparation & Clinical Support (25%)
• Rooms patients in a respectful, patient-centered manner.
• Obtains and documents vital signs, height, weight and required intake information in the EHR.
• Determines and documents reason for visit and updates histories appropriately.
• Performs medication reconciliation per protocol.
• Prepares exam rooms, equipment and supplies prior to provider entry.
• Assists medical/nursing providers, or as delegated by the nurse team leader, with:
• Physical exams
• Gynecological exams
• Minor/procedures/sutures
• Wound Care
• LARC procedures
• EKG
• Nebulizer treatments
• Audiology/tympanometry
• Other procedures as assigned
• Provides supportive communication during procedures to promote comfort and safety, and understanding.
• Safety, Scope & Documentation (25%)
• Prioritizes patient safety and escalates abnormal findings promptly.
• Adheres strictly to scope of practice and seeks clarification when uncertain.
• Performs CLIA-waived testing (hemoglobin, blood glucose, urinalysis, step, mono) per protocol.
• Prepares and administers medications, including immunizations, as ordered and within scope.
• Documents all patient care accurately and timely in the EHR.
• Communicates provider-directed lab and diagnostic test results per policy.
• Reinforces provider education and utilizes teach-back methods when appropriate.
• Follows infection control standards and equipment safety protocols.
• Maintains patient privacy and dignity throughout the encounter.
• Care Coordination & Team Collaboration (20%)
• Communicates clearly, respectfully and effectively with patients, families and caregivers.
• Serves as liaison between patients and…