Veteran Specialist

General Responsibilities

• Assist veteran households who are experiencing or at-risk of homelessness by providing employment case management and a range of supportive services designed to promote housing stability.
• Protect the privacy of customers and hold in confidence all information obtained in the course of service.
• Provide quality professional customer service at all times.

• Provide housing and employment case management to veteran households who are experiencing or at-risk of homelessness
• Design a Housing Stability Plan with each program participant, and monitor monthly progress of participant’s stated goals through ongoing case management meetings, including an Individual Employment Plan.
• Work with households to identify potential eligibility for mainstream resource benefits (e.g. VA Benefits, Social Security, Medicaid, etc.) and assist in program enrollment.
• Conduct data collection via the Homeless Management Information System (HMIS) and FACSPro.
• Complete or collect all required program documentation with accuracy, consistency, and compliance.
• Develop and maintain positive relationships with service providers, landlords and participants.
• Conduct housing searches with participants to assist in locating, obtaining and retaining housing.
• Perform housing inspections on all potential rental units.
• Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
• Travel throughout service area as needed.
• Overnight travel may be required for trainings.
• Perform other duties as assigned.

• Bachelor’s degree in human services
• Experience in human services, specifically with homeless populations, preferred.
• Veteran preferred.

• Must obtain HMIS license within 30 days of hire.
• Must obtain HQS certification within 1 year of hire.
• Ability to solve practical problems and deal with a variety of situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form.
• Must have proficient computer skills (Word, Excel, Outlook, PowerPoint, & Internet)
• Demonstrated communication skills both oral and written.
• Must have highly organized and people oriented.
• Successful clearance of DHHS Central Registry and criminal history record check.
• Must have reliable transportation, valid driver’s license, provide proof of insurance, and pass MMCAA’s “Insurance Carriers” driving record review/motor vehicle check.
• Must comply with Agency smoke free and drug free policies.
• Understand the importance of daily work attendance.