Case Manager​/Community Job Coach

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Case Manager:
Responsible for individuals in SVRC Vocational and Community Living Support programs. Provide support to individuals based on their plan of service.

Community Job Coach:
Provide individualized and small-group support services to individuals with disabilities to promote community inclusion, skill development, volunteerism, employment readiness, and successful participation in community-based activities.

• Maintain assigned caseload and ensure participant services, documentation, reviews, and communications are completed within required time frames.
• Responsible for vocational rehabilitation program participants, authoring designated plans of service, implementing and/or coordinating the implementation of the plan, writing progress reviews of the plan, communicating with the designated referral contact person and/or guardians about the plan and progress.
• Responsible for special assignments within Vocational and Community Living Support programs, as assigned by supervisor.
• Complete intake and orientation of participants to program or for services to be provided; may include tours, conveying of rules and expectations, signing necessary documents, conducting initial interview, and eliciting participant's cooperation and interest in the program.
• Implement person‑centered plan, addendums, progress reviews at prescribed intervals.
• Communicate (written and verbal) with referral contact person (and parent/guardian, if applicable) concerning participant's progress and/or problem development in a timely manner; inform supervisor of critical incidents immediately.
• Coach participants on various work‑related topics such as appropriate grooming and dress, job seeking skills, work behaviors, how to impress a supervisor, behaviors which may lead to dismissal, potential jobs in the community, overcoming barriers, etc.
• Coordinate services with participants, families, guardians, referral agencies, employers, and community partners as appropriate.
• Provide follow‑along and support services to participants in community, volunteer, and employment settings to promote successful outcomes and goal achievement.
• Transport participants as needed for program participation.
• Communicate with job coaches or others on how to work with individual participants.
• Maintain documentation in accordance with agency, CARF, and Community Mental Health standards and requirements.

• Provide support services to participants in community, volunteer, employment, and recreational settings.
• Build on participant's abilities and strengths based on: a) available past experience and information, and b) personal observations of the individual performing job tasks.
• Provide on‑site/off‑site supervision of participants at all times unless otherwise indicated by the participant's plan of service.
• Gain a high‑level knowledge of all elements of the assigned job(s), including general procedures and practices of the work site.
• Implement participant service plans, goals, and support strategies as assigned.
• Complete required service documentation, progress notes, transportation records, incident reports, attendance records, and other agency documentation accurately and within established timelines.
• Track and document participant time and attendance.
• Ensure participant health, safety, dignity, and well‑being while providing services in community and program settings.
• Support participants in developing independent living, social, communication, and community participation skills.
• Communicate participant progress, concerns, incidents, behavioral changes, and service needs to the appropriate supervisor in a timely manner.
• Report incidents, accidents, participant injuries, and safety concerns in accordance with agency policy and established timelines.
• Attend and successfully complete all required training and certification…