Accounts Receivable Analyst

Description

Mercury GSE is the leading provider of rental, leasing and full-service management of ground support equipment (GSE) serving the broader aviation industry. At Mercury GSE, we help our customers save time and money by providing the newest and best GSE equipment, flexible rental/leasing/buying options, and 24/7 customer support. Our vision is to be the most trusted GSE provider, redefining customer expectations of what full-service GSE rentals and leasing should be.

With our best-in‑class GSE fleet, we support the largest domestic and international passenger airlines, cargo airlines, maintenance repair and overhaul (MRO) companies, ground handling companies as well as the US Government and Department of Defense.

Our culture thrives on a cohesive and collaborative team mindset, with our values deeply rooted in communication, creating a customer‑focused experience, commitment to quality and positivity. We are a unified team that is continuously discovering the best ways to serve our customers.

The Accounts Receivable Analyst is responsible for managing Mercury GSE's complete revenue realization process, ensuring that work performed is converted into accurate invoices and collected as quickly and efficiently as possible. This position owns the Order-to-Cash cycle from verification of completed work through final customer payment.

• Verify completed work is ready for billing.
• Ensure all required documentation, purchase orders, pricing, approvals, and supporting information have been received.
• Monitor and reduce unbilled revenue by proactively identifying completed work awaiting invoicing.
• Prepare and issue accurate customer invoices in accordance with customer contracts and billing requirements.
• Apply customer payments accurately and reconcile customer accounts.
• Investigate and resolve billing disputes, deductions, credits, short pays, and invoice discrepancies.
• Conduct professional collection activities while maintaining positive customer relationships.
• Report Order-to-Cash performance metrics and recommend process improvements.

• Review completed work orders, rental agreements, service documentation, parts transactions, transportation charges, and damage billings for billing readiness.
• Validate customer pricing, purchase orders, contract terms, and required documentation.
• Coordinate with Operations to resolve missing information delaying invoicing.

• Maintain accountability for all completed work that has not yet been invoiced.
• Monitor daily and weekly unbilled revenue reports.
• Research and resolve barriers preventing invoice generation.
  
  Partner with Operations and Sales to accelerate billing.
• Escalate aging unbilled work requiring management attention.
• Maintain reporting showing unbilled revenue by customer, location, aging, and business segment.

• Prepare accurate invoices for equipment rentals, service labor, parts sales, transportation, damage repairs, and miscellaneous billable services.
• Submit invoices through customer portals or other customer‑required methods.
• Ensure invoices comply with contractual billing requirements.

• Apply customer payments accurately.
• Reconcile customer accounts.
• Research unapplied cash.
• Resolve payment discrepancies.
• Prepare customer statements and account reconciliations.

• Manage customer aging.
• Conduct collection activities.
• Resolve invoice disputes.
• Research customer deductions.
• Recommend accounts requiring escalation.

• Prepare weekly and monthly Order-to-Cash dashboards.
• Monitor billing cycle time.
  
  Track Days Sales Outstanding (DSO).
• Analyze Order-to-Cash performance trends.
• Report unbilled revenue aging.
• Recommend process improvements that improve cash conversion.

This position has no supervisory responsibilities

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or equivalent preferred.
• At least three years of experience in billing, accounts receivable, or…