Utility Billing​/Court Specialist

job posting

position:
utility billing/court specialist

department: finance

salary range: $42,168 - $53,417 yearly

open date: august 21, 2026

start date: october 2026 (city council approved the position in the fy26-27 budget)

closing date: open until filled

education: high school diploma or general equivalency diploma

driving: required - valid texas drier's license and a good driving record.

experience: two years related customer service experience, preferably in a municipal setting.

must be able to perform the essential and non-essential job duties with or without a reasonable accomodation, essential job funcionts are included in the job description.

all applicants must complete an application.

work is performed under the general supervision of the utility billing supervisor, finance director, and the city manager. Performs a full range of secretarial functions of average difficulty. Duties include but are not limited to; contact with the public and city employees, processing payments for both court and water, and balancing cash drawer daily. Must be comfortable having high level of social contact by working with staff and customers.

It is imperative that the person employed in this position maintains professional and ethical standards, including courtesy, cooperation, transparency, positivity, reliability, efficiency, and a respectful attitude towards others, and shall represent the city in a positive way, both on duty and in connection with city sponsored activities. Ability to maintain strict confidentiality in all aspects of the job. Regular and reliable attendance is essential.

Ability to work well under pressure; prioritize effectively; exhibit appropriate decision making.

• assist customers with information regarding the municipal court process (e.g. Options available, procedures, etc.).
• process court payments, set court dates, prepare cases for court, process judgments and dispositions, and enter case information into court software system.
• prepare and maintain files, both paper and electronic, including data entry and digital imaging.
• generate correspondence and documentation for defendants and attorneys/lawyers related to court case files, including court summons, letters, promises to appear, document receipts, etc.
• review court files for compliance with judge’s orders.
• perform other administrative tasks, including but not limited to: answering phones, responding to email, processing incoming and outgoing mail, etc.
• strive to develop knowledge of texas code of criminal procedures, penal code, transportation code, code of ordinances, and other legal, legislative, state, federal, and city procedures.

• assists water customers with requests for information over the phone, in person, and via email;
• researches and resolves billing discrepancies and/or erroneous data.
• must be able to get up from desk and greet customers at the counter and drive through window quickly and frequently.
• answers telephone and transfers calls if needed.
• collects water payments, payments-in-advance, and miscellaneous payments.
• processes new accounts, transfers, and move outs.
• answers inquiries and complaints from the public.
• issues garage sale permits as needed.
• must be able to deal effectively and patiently with customers.
• monitors and maintains a variety of data and information in support of the utility billing function, which may include: preparing and verifying listings of delinquent utility billing accounts; processing collection requests; evaluating, verifying, and processing extensions of time to pay; preparing, verifying, and disseminating delinquent account notices; monitoring compliance of pay agreements; and/or performing other related duties.
• must be able to lift boxes of computer paper weighing up to 35 lbs.
• assists multiple city departments by securing or verifying information from the office files and water records.
• prepare work orders for services needed.
• strives to develop an increasing knowledge of city ordinances, rules, regulations, and codes.
• subject to prolonged periods of sitting and standing.
• pick up mail at the post office, sorts and distributes accordingly.

city council approved: tmrs contribution rate from 7%-14% to 8%-16% effective in january 2027.

high school diploma or general equivalency diploma. Valid texas driver’s license. Two years of related customer service experience, preferably in a municipal setting. Must be willing to continue education by attending job-related workshops and seminars for court and/or utility billing training. Must pass pre-employment screening, background check and employment eligibility verifications.