Member Advisor

Application Information

Employer Name: Innovation Federal Credit Union

We're looking for a Full-time Member Advisor to join our team! This position is integral to the function of our organization, playing a critical role in our member service team. Candidates have excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our member's needs.

• Act as the first point of contact and the first point of resolution!
• Respond to members inquiries by providing advice and guidance on the full range of financial products and services.
• Promote and sell cash and non-cash related products and services.
• Manage an assigned portfolio through strong advice and utilization of available Credit Union products and services.
• Utilize digital solutions to create efficiencies, simplify members banking needs, and enhance the member experience.
• Must have the ability to travel to and cover regionally (up to 200km) as required.

• Completion of a high school diploma/GED.
• A people person who possesses excellent communication skills.
• Someone who values Accountability, Integrity, and Respect.
• Detail-oriented and risk aware, contributing to the safeguarding of our company's assets and reputation.
• Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, Power BI, Copilot).