Sales and Service Agent

• Assist members and clients, listen to their needs, handle their requests and answer their questions
• Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want.
• Help close sales, process transactions and follow up as needed.
• Ensure member and client satisfaction
• Take phone calls, handle information requests and forward them to the right person
• Seize business opportunities and help increase sales through solicitation.

• Trade school diploma in a related field
• A minimum of one year of relevant experience
• Knowledge of French is required
• Available to work Monday to Friday, including one evening per week.

Demonstrates strong customer service skills by assisting members and clients with their needs, ensuring satisfaction, and effectively processing transactions. Proficient in French, with the ability to communicate clearly and seize business opportunities to enhance sales.

• Customer Service
• Sales Processing
• French Language Proficiency
• Client Satisfaction
• Business Opportunity Identification

• Sales Processing
• Transaction Handling
• Client Assistance
• Information Request Management

• Active Listening
• Communication
• Problem Solving

• Trade School Diploma

• Client Satisfaction
• Business Opportunities
• Independence and Automation