Cage Supervisor

Position Summary:

Under direct supervision of the Cage Shift Manager, supervises Cage activities of the department by monitoring, performing, training, supervising the Cashiers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

• Applies fair and consistent supervision
• Assists in hiring, termination, and disciplinary actions.
• Plans and administers work schedules and assignments for direct reports.
• Assist with the planning and budget preparation for the department.
• Monitors the performance of direct reports, ensuring adherence to all TOGE and departmental policies and procedures.
• Supervises cage cashiers and performs procedures to ensure transactions are properly completed.
• Completes daily deposits.
• Ensures balancing of all cash banks.
• Verifies daily soft count drop to main bank when cashier is unavailable.
• Monitor and maintains kiosk and ATM status and balances.
• Services Kiosk and ATM to include full balancing midpoint adjustments, adding or decreasing currency, and the overall upkeep of supplies and maintenance.
• Assists cashiers in buys and all even exchanges with the Cage area.
• Makes change for customers and exchange coin/chip for cash.
• Verifies cashier’s bank if a variance exists.
• Safeguards Casino assets.
• Assists in guests needs while supervising the Cashiers.
• Maintains excellent customer and employee relations.
• Complies with federal cash reporting requirements.
• Troubleshoots coin and currency counting equipment problems.
• Assists Cashiers in reconciliation during opening and closing.
• Assists in training Cashiers of new/proper procedures of each window and cross-trains new employees.
• Monitors cashiers training needs and provides feedback to Cage Managers or Cage Trainer.
• Contacts an employee of the Blackjack pit to inform them of large blackjack transactions at the Cage.
• Completes End of Month Cash Inventory counts and reports for Cage managers and Accounting.
• Initiates investigations of variances.
• Verifies daily paperwork for completion and accuracy.
• Completes Cashier annual performance review.
• Generates weekly work schedules of cashiers.
• Orders supplies with Administrator.
• Cleans Jet Scans and other cage equipment when necessary.
• Maintains excellent communication with co-workers and Managers.
• Documents and informs Shift Manager of all incidents or disputes relating to guest, employees and inter-departments.
• Contributes to a team effort and accomplishes related results as required.
• Counsels and mentors cashiers on performance.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other duties as required.

High School Diploma or GED plus four years experience in the cash handling and customer service field, two of which must have been in a supervisory capacity; or equivalent combination of education and experience or a minimum of two years Gaming Cage Cashier experience. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license.

• Knowledge and proficient in basic mathematics.
• Ability to become familiar with all cage functions and available to work all shifts.
• Ability to supervise staff.
• Within one year knowledge and thorough understanding of Cage Internal Control Policies and Procedures, and Minimum Internal Control Standards (MICS).
• Knowledge of cashier’s cage operations and of applicable laws on cage operations.
• Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co‑workers at all levels.
• Skill in problem solving and sound decision‑making.
• Skill in typing and 10‑key operation.
• Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, and presentation software (such as PowerPoint).
• Ability to provide presentations to a large group setting.

While performing the duties of this job, the employee regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work is generally performed in the Casino cage area with exposure to second‑hand smoke, currency dust particles, and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.