Overnight Tech Support Representative

Join Afni as an Overnight Tech Support Representative and help leading brands deliver exceptional customer experiences. In this role, you'll provide technical support via phone and digital channels, troubleshooting issues, guiding customers through solutions, and accurately documenting each interaction. You'll work in a supportive, people-first culture that values respect, integrity, and collaboration, with paid training, ongoing coaching, and clear paths for advancement.

Build strong communication and tech skills while earning performance incentives and enjoying comprehensive benefits in a diverse, team-driven environment.

Responsibilities

• Respond to customer technical inquiries via phone, chat, or email during overnight shifts
• Troubleshoot basic to intermediate technical issues and walk customers through solutions
• Use ticketing and CRM systems to document interactions and resolutions accurately
• Follow scripts, workflows, and knowledge base articles to ensure consistent support
• Escalate complex or unresolved issues to higher-level support following defined procedures
• Meet or exceed performance metrics for quality, productivity, and customer satisfaction
• Participate in paid training, coaching, and ongoing learning to improve skills
• Collaborate with team members and supervisors to share feedback and best practices

Required Skills

• Technical support
• Troubleshooting
• Customer service
• Ticketing systems
• Knowledge base usage
• Remote diagnostics
• Call handling
• Written communication
• Time management
• Basic networking