Business Intelligence Analyst
Listed on 2026-08-08
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Business
Data Analyst, Business Analyst, Business Systems & Technology Analysis
The Business Intelligence Analyst analyzes customer and Deringer data and processes to deliver actionable insights and solutions that support business performance and strategic decision-making. This role develops reports and dashboards, identifies trends and compliance gaps, and provides recommendations to improve processes, systems, and customer outcomes. It also supports system optimization, training initiatives, and cross-functional collaboration to drive efficiency and value across the organization.
Job Responsibilities
- Assist with onboarding and implementation of new application systems and tools.
- Collaborate with operations to identify opportunities to leverage systems and technology to improve efficiency and effectiveness.
- Coach and support individual locations on proper system usage and its impact on client and company success.
- Run reports and analyze data to identify compliance issues, process gaps, and training opportunities. (e.g., accuracy, timeliness, and regulatory adherence)
- Partner with Learning & Development to design and deliver targeted training programs.
- Provide data-driven insights to support training initiatives based on identified gaps and needs assessments.
- Contribute to the development, maintenance, and improvement of work instructions and process documentation.
- Identify and accelerate non-compliant data or issues to appropriate leadership.
- Analyze data trends to uncover patterns, risks, and opportunities for improvement.
- Deliver targeted coaching and guidance to specific locations based on performance insights.
- Proactively alert leadership to emerging trends, compliance concerns, or potential business risks.
- Monitor industry and regulatory developments and recommend system or process updates as needed.
- Communicate external changes and their potential business impact to leadership.
- Recommend and support the design of business intelligence tools, dashboards, and reporting solutions.
- Develop and deliver timely, accurate, and actionable reports for internal and external stakeholders.
- Analyze and synthesize data to support forecasting and strategic decision making.
- Present recommendations to improve processes, systems, and overall business performance.
- Collect and analyze business intelligence from internal data, industry reports, and external sources.
- Identify market trends and opportunities to support growth and improved service offerings.
- Maintain working knowledge of business applications, customers, and operational processes.
- Manage multiple business intelligence projects using structured project management methodologies.
- Communicate professionally with clients using clear, concise written and verbal communication, with a strong focus on client satisfaction.
- Cross-train across responsibilities to support team flexibility and coverage.
- Perform additional duties as assigned by management.
- Experience in import operations, including processing entries and managing regulatory requirements
- Proficiency in Excel and/or other tools for spreadsheet manipulation, including data analysis and reporting
- Experience with PGAs
- Experience with various commodities
- Experience filing air and/or vessel entries
The salary range of compensation for this position is $60,000-$80,000 based on experience and education.
Competencies All Deringer employees should be fully committed to the Core Values:Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability
Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to…
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