Mission Support Specialist

Please see announcement on USAJOBS for available locations.

Organizational

Location:

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Boston Field Office, Area Port of St. Albans, VT, located in St Albans City, VT.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above. This position is located in the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations (OFO). You will provide guidance and technical advice in a variety of mission support functional afeas for a Field Office or Port of Entry.

This position starts at a salary of $51,490.00 (GS-07, Step
1) to $81,882.00 (GS-09, Step 10) with promotion potential to $99,069.00 (GS-11 Step 10). GS Salary:
Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Duties will include:
Analyzing complex administrative issues and recommending solutions to improve operational effectiveness. Planning and executing projects and studies to enhance mission support services and achieve organizational goals. Interpreting laws, regulations, and policies to resolve challenges and ensure program compliance. Collaborating with internal and external stakeholders to coordinate activities and implement process improvements. Preparing reports, guidance, and recommendations to support management decision-making and continuous improvement.

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.

Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.

Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit:
This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU

NOTE:

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience:

You qualify for the GS-7 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Collecting and reviewing information to support routine administrative tasks.
• Assisting with basic process improvements by identifying areas for increased efficiency.
• Contributing to the evaluation of how policy changes may affect office procedures.
• Completing assignments by following established guidelines and instructions.
• Communicating procedural details to…