Supervisor Patient Access

• Pay or shift range: $54,100 USD to $75,587.20 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

NMC is currently recruiting a Supervisor Patient Access. The position is full-time (80 hours bi-weekly), generally 8 a.m.

- 4:30 p.m. Additional off hours may apply as position supports a 24/7 department. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being.

We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.

Hiring Range: $54,100 - $75,587.20

Supervisor Patient Access

JOB SUMMARY:

The Patient Access Supervisor oversees the daily operations and staff of assigned units within the Patient Access department, under the direction of the Patient Access Manager and/or Director of Revenue Cycle. Prioritizes and coordinates patient and call flow to ensure smooth service delivery. Assists with management of employee performance to meet and exceed established performance standards in areas of accuracy, productivity, the patient experience, and point of service collections, while maintaining compliance with departmental and organizational policies and procedures, and other relevant regulatory guidance.

Acts as a role model for performance standards. Participates in the management of the human resources activities for the department, including hiring of new staff, onboarding, staff scheduling, corrective actions, and performance evaluations. Supports ongoing development and training of new and current employees. Participates in process improvement and quality assurance activities. Provides routine coverage as a Patient Access or Pre-Encounter Representative as needed.

PRE-REQUISITES:

Education:Associate's degree or comparable experience and enrolled in an Associate’s degree program.

Experience:Three years of relevant work experience and two years of supervisory experience preferred. Prior patient access or revenue cycle experience preferred.

Special

Skills:

• Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals.
• Must have exceptional customer service skills and be able to create high performing teams that can demonstrate these skills.
• Must have functional knowledge of the registration and scheduling processes as they relate to the revenue cycle.

RELATIONSHIPS:

Reports To: Patient Access Manager / Director of Revenue Cycle

Supervises:Patient Access staff

Other Contacts:Providers and their staff, patients and their families, hospital staff, general public.

SCOPE:

Machinery or Equipment Used:Computer and basic office equipment, multi-line phone system

Physical Demands:Sitting for long periods, standing and walking, manual dexterity and mobility, may need to push a patient in a wheelchair

Working Conditions:May be exposed to infections and contagious diseases. Subject to many interruptions, stress due to a high patient volume areas.

Required Protective Equipment: PPE as patient condition or situation dictates

ESSENTIAL FUNCTIONS:

Supervisory Functions

• Provide daily oversight and support to patient access staff. Acts as a point of contact for team members for any day-to-day operational needs. Maintains expert level knowledge of day-to-day workflows, and patient access…