IT Technical Support

Hybrid Monday-Friday 8:00 AM-5:00 PM position with mandatory on call rotation. Candidates must be present on-site for at least three days a week. This position offers help desk support and technical assistance to system users, including installation, testing, and maintenance of computer software, hardware, data networks, telecommunications devices, and peripheral equipment.

• Monitors and maintains desktop systems, printers, and other peripheral devices.
• Provides help desk support and technical assistance to users, escalating issues when necessary.
• Builds and maintains current images for PCs and laptops.
• Responsible for setting up all new PCs, configuring hardware, loading software, shipping to remote users, and assisting with onboarding on day one.
• Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
• Reviews audit and security logs for compliance and security purposes.
• Ensures PC patching is maintained at recommended support levels.
• Reviews backups to confirm they are up-to-date.
• Collects and tracks IT equipment inventory, including desktops, laptops, mobile devices, and necessary parts and materials for repairs.

• 2+ years of IT support experience.
• Experience providing support for Microsoft Office Suite.
• Knowledge in using network monitoring and diagnostic tools.
• Familiarity with working alongside an IT assets management solution.

• Associate's degree in Personal Computing.

The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.

A.N. Deringer offers comprehensive health, dental, and vision plans, generous paid time off including holidays, and flexible work environment to promote work–life balance.

Equal Opportunity Employer
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