IT Systems Administrator

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Job Summary:

The Systems Administrator’s role is to ensure a smooth end-user technology experience to accomplish business tasks efficiently. This includes receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently with assistance from other IT personnel as needed. The Systems Administrator role is critical for the organization to maintain a robust, high-functioning manufacturing environment.

• Provide top-tier technical support and customer service for end-user IT needs throughout the organization (local and remote) with a vigilant aim towards maintaining CMMC compliance
• Assist with monitoring server health, backup and disaster recovery planning, workstation and server patching, security policy enforcement, and other IT-related tasks
• Assume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalations
• Create / maintain internal and client-facing documentation on IT systems / processes
• Responsible for the installation and maintenance of the company’s IT assets
• Perform ERP system administration and direct Finance support for physical inventory and cost roll processes
• Advanced technical support for typical office environment equipment (PC, printer, network), line of business applications, Microsoft operating systems and Office products, and phone devices.
• Provide JDE tier 1 user assistance and user set-up
• Provide for daily backup and emergency restoration of network disk drives
• Perform software patching in coordination with corporate-based resources
• Participate in development of computer applications training
• Work closely with security officer to meet audit and compliance requirements
• Build and maintain positive working relationships with colleagues and customers
• Contributes to a dynamic, high-performing team

• Excellent technical writing and customer service skills for documentation and effective ticket management
• Ability to manage yourself and projects in a timely manner and with a sense of urgency
• Ability to multi-task in high-paced manufacturing environment
• Support Hyper-V servers (SAN and Hosts)
• Working knowledge of Microsoft Windows operating systems
• Working knowledge of other software packages including (MS Office, VPN, CAD Applications…etc.)
• Working knowledge of Intel-based PC’s and Servers (Dell preferred)
• Working knowledge of local and network printer/copier support, configuration and installation
• Experience in creating end-user documentation and providing IT training

• College degree in computer science or related area or related certifications
• Experience with scripting and automation tools
• Three years of corporate experience in a similar position.
• Proven track record in supporting a multi-user environment
• IT certifications are desired (but not required)

• Strong collaboration and communications skills:
  Has an ability to work with and influence individuals at all levels, internally and externally; someone who can effectively communicate the vision, message, and rationale.
• Critical Thinking and Decision Making:
  Demonstrated capacity for independent thought and critical thinking while governed by policies and procedures.
• Sound judgment guides calculated risks for long-term value creation.
• Makes decisions with facts/data and conviction.
• Low ego and a strong team player.
• Lives the IDEX Values of Trust, Team, and Excellence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain composure and professional approach when dealing with employees and vendors.