Global Social Support Leader & Crisis Response
Job in
St. Albans, Saint Albans, Franklin County, Vermont, 05478, USA
Listed on 2026-08-17
Listing for:
Coinbase
Full Time
position Listed on 2026-08-17
Job specializations:
-
Management
Job Description & How to Apply Below
Coinbase is seeking Head of Social Support to elevate our global social care program across Reddit, X, Linked In, and related channels. The role will shape tone, crisis playbooks, and real‑time responses while partnering with Product, Trust & Safety, Fraud, and Engineering to address root issues and prevent bot loops.
You will lead high‑visibility initiatives, present to the COO/CEO, and deliver data‑driven insights that align with Coinbase’s mission of increasing economic freedom.
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