Relationship Banker - Saint Albans​/Rosedale Area

Job Overview

The Role is responsible for engaging clients in the lobby, educating them and assisting with transactions via self‑service resources such as mobile banking, online banking, or ATM. The position requires accurate and efficient cash handling and deep conversations with clients to understand their financial priorities and connect them to appropriate solutions.

• Engage clients in the lobby and guide them through self‑service transactions.
• Accurately and efficiently process cash transactions.
• Build and maintain relationships with clients to meet their financial needs.
• Follow established processes and guidelines to uphold risk culture and operational excellence.
• Adhere to all applicable laws and regulations.
• Collaborate with small business, lending, and investment experts to grow business knowledge and network.
• Manage financial center traffic, appointments, and outbound calls.
• Drive the overall client experience and manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with strong work ethic and focus on results.
• Strong collaborator, building and nurturing relationships.
• Passionate commitment to improving clients' financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective and confident communicator comfortable engaging all clients.
• Adaptable to new information and technology platforms.
• Proficient in educating clients on simple banking transactions via self‑service technologies.
• Strong critical thinking and problem‑solving skills.
• Adheres to processes and guidelines to do what is right for clients and the bank.
• Efficiently manages time and capacity.
• Results‑focused while acting in the best interest of the client.
• Available to work weekends and/or extended hours, including any financial center location within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• At least one year of successful sales experience in a salary plus incentive environment with individual sales goals.
• Minimum six months of cash handling experience.
• Bachelor’s Degree or business‑relevant Associate’s Degree (e.g., business management, business administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

High School Diploma / GED / Secondary School or equivalent.

Shift: 1st shift (United States)

Hours per week: 40

Pay range: $25.00 – $26.77 hourly. Base salary only; no incentive eligibility. Benefits include industry‑leading paid time off, resources, and support for physical, emotional, and financial well‑being. Privacy statement:  Pay transparency: