Group IT Engineer

Job Description Company Overview

Brayleys Cars and Johnsons are two industry‑leading motor retail groups currently undergoing a significant integration process. Together, we form a dynamic and forward‑thinking automotive dealer network operating across the UK.

As an Automotive IT Field Engineer, you will play a critical role in supporting and maintaining IT systems across 30+ dealership sites, ensuring seamless integration of automotive‑specific technologies with core IT infrastructure. You will work closely with the Group IT team to deliver robust, secure, and efficient IT services that keep our business running smoothly.

• Provide on‑site and remote IT support for dealership systems, including hardware, software, and network troubleshooting.
• Support and maintain automotive‑specific IT systems, such as Dealer Management Systems (DMS), OEM diagnostic platforms, and connected vehicle technologies.
• Manage IT Helpdesk tickets, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain IT infrastructure, including:
• Networking: TCP/IP, WAN, WLAN, SD‑WAN.
• Assist with integration of OEM systems, telephony, and in‑dealership Wi‑Fi solutions.
• Collaborate with dealership teams to understand operational needs and deliver IT solutions that enhance efficiency.
• Maintain accurate documentation of system changes, configurations, and support activities.
• Escalate complex issues to IT Management or third‑party vendors when necessary.
• Ensure compliance with IT security policies and assist in implementing cybersecurity best practices.
• Stay up to date with emerging automotive IT technologies and trends.

• IT‑related degree or equivalent IT experience (2–3 years in IT support).
• Proven experience in automotive IT environments (e.g., DMS systems such as Keyloop, CDK, or similar).
• Familiarity with franchise‑specific automotive IT systems.
• Strong knowledge of IT networks, hardware, and software.
• Excellent problem‑solving skills and ability to work independently.
• Strong communication and customer service skills.
• Full UK Driving Licence (essential).
• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• Exposure to cutting‑edge automotive and IT technologies.
• Supportive and collaborative work environment.

• Ability to travel across the UK to visit sites and for key project work.
• Hybrid working flexibility (home and on‑site).

Brayleys Cars Ltd is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.