Front Desk Coordinator

Performs various clerical duties for office manager or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and guidelines.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy, and provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Perform other related duties as directed or assigned.

• High school diploma or GED.
• Minimum of 2 years of experience in a medical office, front office or scheduling experience.

• Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision.

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.