Business Development Operations Manager - AEC Industry. St Augustine LilyLifestyle

Overview

Ardurra is looking to hire an experienced Business Development Operations Manager to join our team in our St. Augustine, FL office.

Ardurra is a leading engineering and consulting firm delivering innovative infrastructure solutions across the Water, Aviation, Transportation, and Environmental markets. Backed by private equity and driven by ambitious organic and acquisitive growth goals, Ardurra operates under a seller‑doer model across five regions.

Business Development (BD) is the operational engine of our growth. While our Chief Growth Officer (CGO) leads client engagement, capture strategy, and external positioning, BD Operations ensures the pursuit engine runs with discipline, consistency, and data‑driven accountability across the firm.

As Business Development Operations Manager, you will lead and enhance the systems, processes, and data integrity that underpin our growth platform. The role is critical to ensuring consistency and accountability across pursuit management, sales tracking, and integration of newly acquired firms.

You will serve as the operational backbone of the growth organization, partnering closely with business developers, project managers, finance, and M&A teams to ensure that opportunities are tracked accurately, pursuits follow established SOPs, and leadership has clear visibility into performance.

This role offers the opportunity to play a central role in shaping and scaling the firm's growth engine, providing high visibility with executive leadership and direct reporting to the Chief Growth Officer. The work experience includes building and standardizing processes across a rapidly growing organization that has a collaborative, entrepreneurial culture with a strong growth trajectory.

Pursuit & CRM Operations

• Own and manage the firm's CRM/opportunity database to ensure data accuracy, completeness, and credibility
• Partner with Opportunity Managers and seller‑doers to maintain real‑time pipeline visibility
• Enforce consistent use of BD tools, processes, and data standards across all regions and practices

Pursuit Process & Governance

• Work with Project Managers to ensure adherence to SOPs for scope development, fee validation, and pursuit approvals
• Monitor compliance with established pursuit and capture processes, identifying gaps and driving corrective actions
• Support implementation of best practices aligned with firm‑wide growth strategy

Sales Data & Performance Tracking

• Verify and monitor key sales metrics, including project bookings, enrollments, backlog, and BD spend
• Track the performance of marketing staff including proposal preparation utilization and general marketing support delineation
• Ensure alignment between CRM data, financial systems, and reporting outputs
• Identify discrepancies and partner with Finance/Accounting to resolve issues

Reporting & Analytics

• Develop and maintain dashboards and reports for leadership, including executive and board‑level reporting
• Translate data into actionable insights to support strategic decision‑making
• Continuously improve reporting tools, automation, and data visualization

Cross‑Functional Collaboration

• Work closely with Finance and Accounting to ensure data integrity between BD and financial systems
• Partner with M&A teams to onboard acquisitions into BD systems, processes, and reporting structures
• Serve as a key liaison between Growth, Operations, and Finance functions

• Bachelor's degree in Business, Finance, Engineering, or related field
• 5‑10+ years of experience in business operations, sales operations, or BD support within AEC, professional services, or a similar industry
• Strong experience with CRM systems (e.g., Deltek, Salesforce, or similar) and pipeline management
• Demonstrated ability to manage data integrity, reporting, and process standardization across distributed teams
• Experience working cross‑functionally with finance, operations, and executive leadership
• Strong analytical skills with proficiency in Excel and data visualization tools (Power BI, Tableau, etc.)
• Excellent communication skills with the ability to influence without direct authority

• Expe…