Valet Attendant - St. Augustine, FL

Position Summary

As a Valet Attendant, you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart.

In this role you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience.

If you enjoy being active, working outdoors, interacting with people, and being part of a fast‑paced hospitality environment, this position offers competitive pay plus tips while building valuable customer service skills.

Every shift is an opportunity to make someone’s day better and represent the highest standards of safety, professionalism, and hospitality.

Provide courteous, efficient, and safe valet services while ensuring vehicle security. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally.

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while following proper key handling procedures.
• Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable at all times.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations.
• Provide uniform, groomed appearance and arrive on time before clocking in.
• Perform other tasks as needed to support operational goals and attend required staff meetings, completing all assigned training modules on time.

Education/

Experience:

High school diploma or GED; customer service experience preferred. A customer‑service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses: Valid driver’s license and reliable transportation. Maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check. No special certifications required.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.

Organizational Support and Adaptability: Follow company policies and adapt to changing work environments, handling competing demands effectively.

Dependability and Safety: Adhere to safety procedures, report unsafe conditions, and use equipment properly to ensure workplace efficiency and safety.

Physical Demands and Work Environment: Stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Maintain professional appearance and uniform standards. Flexibility to work nights, weekends, and holidays.

Cell Phone Use: May be required to use personal cell phone for work‑related communication. Reimbursement will follow company policy.

Hourly rate plus tips. Rates vary by market and are based on service performance.
Additional Compensation and Benefits:

• Health benefits – medical, vision, and dental insurance upon eligibility.
• 401(k) upon eligibility.
• Supplemental insurance – life and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off and paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts through Perks at Work.
• Military‑friendly employer.

Employee at Will: Employment is at‑will. A 120‑day introductory period applies.

Fair Labor Standards Act (FLSA): Classified as non‑exempt; eligible for overtime pay for hours beyond 40 in a workweek. All rates meet or exceed minimum wage requirements for the location.

Work‑man’s Compensation: PMC complies with all state workers’ compensation laws.

Employee Leave: Compliance with state paid family leave, sick leave, and FMLA requirements.

Equal Employment Opportunity (EEO) Statement: Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity Compliance: Reasonable accommodations will be made in accordance with ADA. This description will be reviewed periodically as duties change with business necessity.