Planet Fitness - Overnight Member Services Representative - Part Time - St. Augustine

St. Augustine, FL 80 Epic Boulevard, St. Augustine, FL 32086, United States of America

Pay: $14.00 - $14.50

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • Take prospective members on tours.
  • Sign up new members calculating rates and monthly payment amounts.
  • Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk‑around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group, LP is a multi‑unit franchisee of Planet Fitness, one of the largest and fastest‑growing franchisors and operators of fitness clubs in North America. It operates over 175 clubs across several states and provinces. The company is backed by Trilantic North America and has received multiple franchisee awards.

Taymax Group is an equal‑opportunity employer in the terms and conditions of employment. We welcome talent from all backgrounds and perspectives and strive to foster an inclusive and diverse environment. Our commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.