Guest Relations

Benefits

• 401(k)
• Employee discounts
• Paid time off
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

The Nail Bar & Beautique is a luxury all-women boutique nail salon and spa in St. Augustine, and we're hiring a Receptionist & Guest Concierge to anchor our front desk.

You’ll be the first person our guests see and the voice on the other end of the phone. The role requires someone who is organized, warm, dependable, and genuinely good with people. If you take pride in being the kind of person who keeps things running smoothly behind the scenes while making every guest feel taken care of, you’ll do well here.

• Greet guests as they arrive and check them in for appointments
• Answer phone calls, respond to texts and emails, and book appointments through our Phorest scheduling platform
• Manage the daily flow of the salon: confirmations, reminders, rebookings, and guest follow-up
• Process payments, sell retail products, and handle basic point-of-sale tasks
• Keep the reception and retail areas clean, organized, and presentable throughout the day
• Offer refreshments and attend to guest needs during their visit
• Support the technicians and management team with light administrative tasks as needed

• 2+ years of customer service experience (salon, spa, hospitality, or boutique retail is a plus)
• Previous front desk or reception experience preferred
• Strong written and verbal communication skills
• Comfortable learning new software quickly (Phorest experience is a bonus, not required)
• Reliable, punctual, and professional in both appearance and attitude
• Able to multitask in a busy environment without losing composure
• Positive attitude and a genuine interest in the beauty industry
• Great team player

• Competitive hourly pay based on experience
• Clear career development pathway with defined milestones (30, 60, 90 day reviews and beyond)
• Generous employee discounts on services and retail, including Eminence Organics skincare
• Ongoing training and professional development
• A clean, well‑run, supportive work environment