Planet Fitness - Weekend Mornings Member Services Representative - Part Time - St. Augustine

Overview

St. Augustine, FL 80 Epic Boulevard, St. Augustine, FL 32086, United States of America

Pay: $14.00 – $14.50

It’s fun to work in a company where people truly BELIEVE in what they’re doing. We are looking for a Member Services Representative to join our team. This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members, calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Complete daily tasks within the first hour of your shift. Help complete priority cleaning list each day. Complete walk-around and bathroom checks periodically. Assist with special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years.

Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double-digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has received several prestigious awards from the franchisor including Developer of the Year (2016, 2018, 2019) and Franchisee of the Year (2018).

Taymax’s corporate office is located in Salem, New Hampshire. Planet Fitness is a global brand with more than 2,000 locations.

Taymax Group is an equal opportunity employer. We strive to foster an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is tied to our people and a shared goal to enhance lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.

We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require accommodation to submit an application, please contact Human Resources at

Note to Applicants:
We have been made aware of a rising number of hiring fraud schemes across platforms. Taymax Group never requires advance payments for equipment or any other purpose at the start of employment. Any request for payment information during the application process is fraudulent. Do not provide sensitive personal information (SSN, DOB, driver’s license number) during the initial application process.