Veterinary Customer Service Representative | Day Shift

Job Purpose:

Provide exceptional customer service to all who enter the hospital

Manage communications for emergency and specialty services

Support hospital staff and doctors

Duties and Responsibilities:

Greet and welcome all clients and visitors into the hospital, providing comfort options such as food and beverage

Be knowledgeable of the status of all clients waiting in the lobby areas, including who the patient is, what doctor they are seeing, and where they are in the process of the visit

Create complete and accurate patient reports, including all necessary records, patient information, and client contact information

Handle all financial transactions accurately, including deposits, cash drops, payments, and credit options for clients. Have knowledge and understanding of hospital billing practices

Perform opening and closing routines within the front desk to ensure smooth operational running throughout the day, including counting cash, financial closing of reports and terminal batching when scheduled

Route all incoming information, including emails and faxes, to the appropriate locations within the hospital

Schedule appointments for clients within the parameters of the individual doctor guidelines

Route radiographs (digital and hard copy) appropriately through the hospital, including accepting transfer radiographs from primary vets and returning them to the originating hospital

Provide compassionate, caring support to clients during the euthanasia process, including handling financial transactions expeditiously and arranging for final care options for remains

Make notes in patient files of all relevant phone or in-person conversations with clients

Maintain a clean, functional, and organized front desk work area by refiling all charts promptly and organizing any incoming or outgoing information

Keep all exam rooms and client bathrooms and the lobby area tidy, organized, and stocked.

Provide any support to administration as needed for the benefit of the hospital

Responsible for upholding the spirit of the hospital by handling all necessary tasks that require attention

High school diploma or equivalent required

Previous veterinary industry experience required

Experience using ezyVet and Weave preferred

Experience with Care Credit, Scratch Pay and Cherry preferred

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment and prioritize tasks effectively

Attention to detail, being a team player, ability to collaborate with others
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