Branch Specialist​/Universal Banker – St. Augustine, FL

Feb 11, 2026

Barwick Banking Company
St. Johns County, Florida

The Branch Specialist/Universal Banker serves as a key member of the branch team, delivering exceptional customer experiences while supporting a wide range of banking transactions and sales activities. This role combines frontline service, relationship building and operational responsibilities to ensure customers receive comprehensive financial support in a welcoming, efficient environment.

• Greet customers warmly and provide personalized assistance with their banking needs.
• Build strong relationships by understanding customer goals and recommending appropriate products and services.
• Serve as the primary point of contact for routine inquiries, account maintenance and problem resolution.

• Identify opportunities to introduce bank products such as checking, savings, credit cards, loans, and digital banking tools.
• Conduct needs assessments and guide customers through product selection and application processes.
• Meet or exceed individual and branch sales goals through consultative conversations and referrals.

• Process a variety of financial transactions including deposits, withdrawals, payments, transfers, and check cashing.
• Open and maintain consumer and small business accounts in accordance with bank policies.
• Assist with branch operations such as vault management, cash handling, audits, and compliance tasks.
• Ensure adherence to security procedures, regulatory requirements, and risk management standards.

• Educate customers on digital tools including mobile banking, online banking, ATMs and self‑service options.
• Troubleshoot basic digital access issues and guide customers through setup and usage.

• Support branch teammates by assisting during peak times and participating in team sales activities.
• Contribute to a positive, inclusive, and performance‑driven branch culture.

• High school diploma or equivalent required; some college preferred
• Previous experience in customer service, retail or financial services.
• Ability to handle cash accurately and responsibly.
• Comfort with technology and digital banking tools as well as willingness to learn new systems.
• 4+ years of previous banking or financial sales experience required.
• Knowledge of banking regulations, branch operations and financial products preferred.

• Customer ‑ centric mindset
• Sales aptitude with consultative approach
• Attention to detail and accuracy
• Adaptability and multitasking
• Professionalism and integrity

• In ‑ branch role requiring consistent customer interaction.
• May require extended hours depending on branch schedule.
• Occasional travel to nearby branches for coverage or training.