Patient Access Rep | Patient Access | Part-time

Overview

FTE: 0.6 (Part-Time)

Schedule: Monday – Friday, 3:00 PM – 8:00 PM

The Registration Assistant performs essential duties including, but not limited to:

• Appointment scheduling and patient registration
• Insurance verification and data entry
• Telephone coverage and handling patient inquiries
• Filing and maintaining Protected Health Information (PHI)
• Coordinating patient referrals
• Completing patient estimates and point-of-service collections
• Maintaining positive patient relations and ensuring customer satisfaction

• Key Responsibilities:
• Gather complete and accurate patient demographic information (e.g., name, DOB, SSN, address) and obtain written consent for treatment.
• Collect complete and accurate financial and insurance information, including Workman’s Compensation details, and note the appropriate Subscriber and Guarantor; obtain copies of insurance and .
• Pre-Registration: Verify and complete insurance plans, obtain benefits information (co-pay, deductible, out-of-pocket costs, pre-certification requirements), and ensure all patients are registered, insurance verified, and pre-certified at least three days prior to scheduled appointments.
• Collect co-pays, deductibles, out-of-pocket expenses, cash/self-pay accounts, elective procedure fees, and non-covered services. Safeguard patient valuables by logging, securing valuables, and storing cash in admitting safes.
• Perform cashier functions, including issuing receipts and obtaining electronic authorizations for credit card payments; submit all receipts and payments/cash daily and log petty cash with a team member for verification.
• Process patients according to Sign-In Sheet or assigned Acuity Level (e.g., order of arrival for appointments, order based on acuity for ED patients). Screen for LMRPs and determine when an ABN is required; explain ABN/LMRP process to patients and obtain signatures for services.
• Complete Medicare Secondary Payer (MSP) questionnaires for all Medicare patients.
• Prepare end-of-shift Admission Census reports (bed board) and coordinate with nursing to ensure proper bed assignments.
• Read and interpret completed physician orders (written or electronic) for appropriate handling.

• High School Diploma or equivalent required.

• 0–1 year of Medical Customer Service or Registration experience required.

• 1 year of Medical Customer Service or Registration experience.
• Knowledge of medical terminology and medical insurance terminology, with an emphasis on referrals and pre-certification processes.