Medical Assistant​/Ancillary Services Specialist; DME

Ancillary Services Specialist: DME - Durable Medical Equipment:

This position is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. Ancillary Services Specialist will offer product & service solutions, answer basic questions about orders, products, services and insurance; able to multitask and work well independently or as a team member in a fast-paced environment; provide excellent patient centered care and maintain continuity of care through accurate and thorough documentation;

collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

• Receipt, routing, and fulfillment of orders from patients, providers and medical facilities. This includes but is not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Verification of insurance for reimbursement and obtaining medical documentation to support orders.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Confidentiality and adhering to all HIPAA guidelines and regulations at all times.

• High school diploma or equivalent required.
• 1+ years’ experience with Ancillary/DME customer service or customer service environment in the medical or DME industry preferred.
• Excellent communication skills, both written and verbal.
• Proficient with Microsoft Office Suite, computers, email, correspondence, and spreadsheets.
• Strong attention to detail and ability to multitask while meeting customer service commitments and project timelines.
• Ability to work independently as well as within a team environment.
• Strong customer service skills.