Practice Manager II

Job Overview

Women’s Care is a leading women's healthcare group that provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal–fetal medicine, laboratory services, and fertility. Founded in 1998, the organization operates more than 100 locations with over 400 OB/GYN specialists across the United States.

Job Location:

_301 Health Park Blvd Ste 219 - St. Augustine, FL 32086

Position Type:
Full Time

Job Category:
Non‑Clinical Staff

Practice Manager Levels:

• Practice Manager I: 1 to 5 providers
• Practice Manager II: 6-9 providers
• Practice Manager III: 10+ providers

• Ensure day‑to‑day operations run efficiently, promote staff/provider collaboration, and maintain key objectives and metrics, including daily huddles.
• Partner with operational leaders and the Talent Acquisition team to recruit staff and develop a staffing model aligned with practice objectives.
• Manage patient access and provider scheduling workflows/processes to reduce complexity, drive provider utilization, and enhance patient access.
• Optimize front‑desk check‑in/check‑out workflows/processes to reduce errors, improve financial performance, and increase patient satisfaction.
• Support and manage clinical teams, working with the CSC team to ensure regulatory clinical compliance.
• Review distribution lists and process requests from partners.
• Provide monthly practice operations reviews to physicians and partners, including individual productivity metrics.
• Collaborate with providers to develop ongoing access and capacity action plans that improve and maintain provider productivity and satisfaction.
• Resolve marketing tickets, Google complaints, and other patient concerns.
• Coach and mentor staff to promote development, engagement, retention, and growth opportunities.
• Manage input/output data that drives P&L outcomes.
• Maintain facilities to ensure a clean, pleasant environment representing Women’s Care quality and brand.
• Ensure safety and regulatory compliance (partner with CSC) to meet or exceed internal policies, including CLIA, DEA, and IOS certifications.
• Implement onboarding and ramping of new providers to achieve revenue and growth targets.
• Oversee inventory, equipment, and supplies with strict expense controls.
• Identify and correct billing issues in collaboration with operations leadership.
• Monitor patient satisfaction of all services, address complaints, and handle customer service issues.
• Track medical equipment for appropriate use and function.
• Represent the practice at organizational meetings and provide input where appropriate.
• Demonstrate Women’s Care mission and core values.
• Comply with all HIPAA rules, regulations, and guidelines.
• Perform other duties as assigned.

• Bachelor’s degree in management, healthcare, or related field, or currently in process.
• Minimum 3 years progressive medical practice experience, including OB‑GYN experience; 5 years required for Level III manager.
• Computer literacy, especially with EMR systems; eClinical
  
  Works (eCW) preferred.
• Knowledge of medical terminology, medical billing, and insurance reimbursement.
• Understanding of healthcare financial management and P&L.
• Dependable, reliable, punctual, with strong judgment and conscientiousness.
• Experience in leading teams and resolving conflicts.
• High ethical standards and integrity.
• Strong leadership, influence, critical‑thinking, problem‑solving, and solution‑identifying skills.
• Attention to detail and accuracy.
• Professional, positive outlook and manner.
• Ability to work cooperatively in group settings, offer assistance, resolve conflicts, inspire trust, and treat patients and coworkers with respect.

• Competitive compensation package
• Health, dental, and vision benefits
• Paid time off and paid holidays
• 401(k) plan
• Opportunity to make a meaningful difference in patients’ lives every day