Patient Care Coordinator

Patient Care Coordinator

Minimally Invasive Vascular | St. Augustine, FL (with occasional travel to Jacksonville)

Join a growing specialty medical practice and help deliver an exceptional patient experience.

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Patient Care Coordinator is responsible for front office operations including patient scheduling, insurance verification, authorizations, registration, and communication with referring providers. The ideal candidate is dependable, detail-oriented, and enjoys helping patients navigate their healthcare journey.

This position is based primarily in our St. Augustine office, with occasional coverage and support in our Jacksonville location.

Patient Experience & Front Office Coordination

• Welcome patients and provide a positive, professional first impression
• Answer incoming phone calls and assist patients with scheduling and questions
• Schedule consultations, procedures, ultrasounds, and follow-up appointments
• Confirm appointments and maintain provider schedules
• Coordinate patient transportation when needed
• Collect and update patient demographics, insurance information, and required forms
• Ensure patient charts are prepared and complete prior to appointments

Insurance & Administrative Support

• Verify insurance benefits and eligibility
• Obtain prior authorizations and referrals as required
• Communicate with insurance companies regarding coverage and approvals
• Assist with claim follow-up, denials, and appeals as needed
  
  Maintain accurate documentation within the EMR and practice management systems
• Scan and upload records, reports, and outside documentation

Provider & Referral Coordination

• Communicate with referring physician offices and facilities
• Obtain medical records, imaging, and laboratory results
• Coordinate pre-procedure requirements and patient instructions
• Ensure continuity of care between patients, providers, and referral sources

• Minimum 2 years of medical office experience preferred
• Experience with insurance verification and authorizations strongly preferred
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Proficiency with computers, EMRs, Microsoft Office, and general office software
• Reliable transportation and willingness to travel occasionally between St. Augustine and Jacksonville

• Competitive compensation based on experience
• Health benefits
• Paid time off and paid holidays
• Supportive team environment
• Opportunity to grow with a rapidly expanding specialty medical practice

If you are passionate about patient care and enjoy working in a fast-paced medical environment, we would love to hear from you.