Patient Access Lead | Patient Access Nights

Overview

Oversees and directs patient account counseling teams to ensure precise and timely billing operations. Coordinates with healthcare providers and insurance companies to resolve discrepancies and guides patients through billing inquiries and payment options to improve satisfaction. Manages account reconciliation, monitors outstanding balances, and supports efficient collections. Assists in training counseling staff, implements compliance policies, reviews account documentation, and collaborates with finance and clinical departments to optimize patient account services.

• Oversees patient account counseling teams to ensure accurate and timely billing operations.
• Coordinates with healthcare providers and insurers to resolve discrepancies.
• Guides patients through billing inquiries and payment options to improve satisfaction.
• Manages account reconciliation and monitors outstanding balances.
• Supports efficient collections and compliance with policies.
• Assists in training counseling staff and implementing compliance initiatives.
• Reviews account documentation and collaborates with finance and clinical departments.

HS diploma or equivalent.

• 5+ years’ experience in patient financial services with leadership responsibilities
• Proven ability to manage and mentor counseling teams
• Expertise in billing processes, insurance verification, and payment resolution
• Strong skills in compliance and regulatory requirements
• Experience implementing process improvements and staff training