Medical Customer Service Specialist; MCSS
Job in
St. Augustine South, Saint Augustine, St. Johns County, Florida, USA
Listed on 2026-07-10
Listing for:
Florida-Health-Care-Plans
Full Time
position Listed on 2026-07-10
Job specializations:
-
Healthcare
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: St. Augustine South
Medical Customer Service Specialist (MCSS)
Practice Management
- Primary Care
Full-time
1st shift
Monday
- Friday 8am–5pm
The Medical Customer Service Specialist performs a number of duties including greeting and checking in patients/visitors, scheduling appointments, answering incoming calls, taking messages, collecting co-pays, scanning medical documentation, identifying insurance coverage, working with patient referrals, end-of-day closing tasks, and tasking using Electronic Health Records (E.H.R.).
QUALIFICATIONSEducation, skills and experience:
- High school diploma or equivalent
- Previous medical office experience preferred
- Ability to demonstrate excellent customer service
- Experience with computers and the ability to learn, navigate and function in various computer applications
- Strong, clear English telephone and oral communication skills
- Ability to multi-task successfully and efficiently
- Ability to maintain confidentiality and to comply with HIPAA guidelines
- Minimum typing speed of 30 wpm required
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