Patient Registration Coordinator

Description

Patient Registration Coordinator

New Season

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD"). Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD.

We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Program Director

TC43

Clinic

Non-Exempt

0

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable. Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.

Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable. Maintains confidentiality and safeguards the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.

Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned.

(This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".) None

This position requires a High School Diploma or GED.

The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.

This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.

The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.

Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

To convey detailed or important instructions to employees, patients, and applicants.

Ability to hear normal conversations and receive ordinary information.

Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Ability to operate in an open work area with moderate everyday noise.

• Analytical Skills
• Business Acumen/Understanding the Organization
• Communication
• Detail Orientation/Attention to Detail
• Ethics/Values/Integrity
• Information Gathering
• Problem Solving
• Time Management

Ability to…