SENIOR CLERK - 64004127

The State Personnel System is an E-Verify employer.

The Florida Department of Health in St. Johns County (FDOH-SJC) is part of a statewide public health system.

To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

To be the Healthiest State in the Nation.

Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE)

This position is under the direction of the Operations & Management Consultant II – SES (Health Business Office Supervisor), works in the clinical services area and is part of the Health Business Office that provides support for clinical services.

• Register, verify and update client demographic and insurance information in Health Management System (HMS).
• Performs client registration accurately and positively with client.
• Initiates records for new patients per established guidelines and procedures.
• Conducts financial eligibility interview to determine client payer source or sliding fee scale category.
• Bills services to clients, Medicaid or third-party insurance in the appropriate system.
• Processes end of the day credit card reports per established procedures, returns cash drawer with receipts and reports to fiscal office.
• Schedules follow-up appointments as indicated by medical staff.
• Serves as receptionist for incoming and outgoing calls for information, referral, appointments and/or re-routing.
• Serves as check-in receptionist for clients, information, appointments, and referrals.
• Serves as receptionist for confirmation of upcoming appointments.
• Completes prior authorization process as necessary.

• Assists with billing of individuals and insurance companies for services performed.
• Handles collection of fees, copayments, deductibles and outstanding balances from clients according to established policy and procedures.
• Account for and documents fees collected according to established policy.

• Processes incoming and outgoing faxes per established procedures
• Ensures all necessary documents are scanned and correctly attached in the electronic health record for incoming and outgoing faxes and all clinical documents

Ensures the integrity/confidentiality of all data sets in the program; complies with the information security protocols and procedures (DOHP 50-10); security and privacy of client information is maintained; disclosure of confidential information is released only after proper authorization has been obtained; and information that is exempt from public record disclosure is maintained in a confidential manner.

Assists clients with the application and submission process for the Presumptive Eligibility for Pregnant Women (PEPW) program.

Performs other duties as required.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of administrative office procedures and practices that include managing files and records
• Skills in effective interpersonal communication
• Skills in utilizing online computer systems including Microsoft Office products
• Ability to perform basic mathematical calculations
• Ability to multitask, be flexible and work with unexpected interruptions
• Ability to handle restricted and confidential information in a professional manner and maintain the information as such
• Ability to gather information to determine appointment needs and make appropriate appointments
• Ability to work with the public in a tactful and courteous manner.
• Ability to establish and maintain effective working relationships with others

Other job-related requirements for this position:
Must be physically able to lift up to 20 lbs., bending, stooping or squatting. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster,…