Bell Attendant - St. Augustine, FL

Overview

Position Summary The Bell Attendant is responsible for creating a positive first and last impression by assisting guests with luggage, providing directions, and ensuring smooth arrivals and departures. This role requires excellent customer service skills, attention to detail, and a professional, welcoming demeanor. The Bell Attendant also supports front desk operations, coordinates with valet services, and responds to guest requests, contributing to an exceptional overall hospitality experience.

Primary Objective To provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Bell Attendant is committed to enhancing the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

• Guest Assistance and Luggage Handling The Bell Attendant assists guests with luggage handling and provides support during check-in and check-out to ensure a smooth, welcoming experience. They greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
• Transportation Assistance The Bell Attendant enhances the guest experience by arranging transportation, offering local recommendations, and coordinating with staff to fulfill guest requests, ensuring smooth travel and exceptional service throughout their stay.
• Guest Requests and Concierge Support The Bell Attendant supports guest satisfaction by promptly handling requests, providing Attendant recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
• Lobby and Entry Maintenance The Bell Attendant ensures a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.
• Safety and Security Compliance The Bell Attendant upholds safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
• Additional Responsibilities Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.

• Education and Experience A high school diploma or GED is required; experience in parking, hospitality, or a similar customer service field is beneficial.
• Certificates and Licenses A valid driver’s license and reliable transportation are required, with an acceptable motor vehicle record (no more than three moving violations in three years). Candidates must pass and maintain a clean background check. No special certifications are necessary.
• Competencies Hospitality, Customer Service, and Communication;
  Luggage Handling and Safety.

• Pay Transparency PMC is committed to pay transparency and equity among all employees and complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation and pay equity.
• Additional Compensation and Benefits Health Benefits – Medical, vision and dental insurance – Upon eligibility; 401K – Upon eligibility;
  Supplemental Insurance – Life insurance and critical illness;
  Bonus opportunities;
  Internal leadership development program;
  Continuous nationwide growth opportunities;
  Paid time off;
  Paid training;
  Tuition assistance through Bellevue University – Up to $5,250 per year;
  Nationwide discounts through Perks at Work;
  Military friendly employer.
• Job Details Employee at Will;
  Non-Exempt;
  Compensation:
  Hourly rate plus tips opportunities (rates can vary by market / tips based on service performance and customer interactions).
• Legal and Compliance FLSA non-exempt status; state, federal, and local wage and overtime laws; ADA and EEO compliance; background checks; and other required compliance statements as applicable.
• Physical Demands This role requires stamina to stand, walk, and lift up to 50 lbs; working outdoors and in varied weather; flexible to work nights, weekends, and holidays; on-site parking facilities and corporate settings.

Note:

This job description reflects content from the original listing and preserves the intent while reformulating into accessible sections without changing the material facts.