Front Desk Supervisor. St Augustine Move Collective

Front Desk Supervisor

Join our team as a Front Desk Supervisor and play a vital role in delivering outstanding service to our guests! In this position, you will oversee the daily operations of the front desk, ensuring that each guest enjoys a seamless check‑in and check‑out experience. You will also assist in training and mentoring front desk staff, resolving guest concerns, and managing scheduling and shift coverage.

Your leadership will be crucial in maintaining a warm and efficient front office environment.

• Act as the friendly face of our hotel, ensuring guests have a positive and enjoyable experience.
• Supervise front desk agents, manage guest reservations, and handle guest inquiries and concerns.
• Report directly to the Front Office Manager.
• Explore career progression opportunities within the hotel industry, from front office manager to director of rooms or even hotel operations manager.

Hotel experience is a definite advantage! Candidates should possess:

• A combination of relevant education and experience.

• Eligibility to work in the United States.
• Proficiency in reading, writing, and effective communication in English.
• Ability to sit, stand, bend, kneel, and lift as needed, with or without reasonable accommodations.
• Availability for a flexible schedule, including evenings, weekends, and holidays if necessary.
• A warm and professional demeanor that embodies our Culture of Excellence.

• Career growth opportunities across our extensive nationwide portfolio.
• Flexible scheduling to suit your lifestyle.
• Access to up to 40% of earned wages before payday through Pay Active.
• Generous Paid Time Off (PTO) and paid holidays.
• Comprehensive healthcare benefits, including medical, dental, and vision.
• 401(k) plan with a guaranteed 4% match and no vesting period.
• Exclusive discounts on hotel stays and food & beverage services.

The above description provides a summary of responsibilities and requirements for the position and does not encompass every aspect of the role.

HVMG is proud to be an equal opportunity employer. We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy covers all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.