Valet Supervisor - St. Augustine, FL

Position Summary

The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

• Operational Support: Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service.
• Guest Service and Issue Resolution: Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.
• Team Appearance and Compliance: Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.
• Communication and Leadership: Lead daily pre‑shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.
• Equipment and Supplies: Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.
• Tip and Payroll Oversight: Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.
• Safety and
  
  Risk Management:
  
  Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.
• Team Support: Foster a team‑oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.
• Schedule: Work 40+ hours on‑site at assigned accounts.
• Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Education/

Experience:

High school diploma or GED; 1 year supervisory and related customer service/hospitality experience preferred; management or leadership training/certifications/business preferred.

Certificates and Licenses: A valid driver’s license and reliable transportation with an acceptable motor vehicle record. Background check required.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.

Dependability and Safety: Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures and report unsafe conditions while properly using and maintaining equipment.

Managing People: Engage staff in decision‑making and improvement efforts while providing regular feedback, fostering skill development, and encouraging growth.

Cell Phone Use: Employees may be required to use personal cell phones for work‑related communication, including coordination with team members, managers, and clients.

Physical Demands: Extended periods of standing, walking, and ability to lift moderate weights. Vision abilities—including close, distance, peripheral, depth perception, and focus adjustments—are required.

• Health Benefits – Medical, vision and dental insurance – Upon eligibility
• Supplemental Insurance – Life…