Catering Sales Manager

Catering Sales Manager

Kessler Hospitality's portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel's exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah's entertainment destination, or an elite ski lodge.

As the founding member of Marriott's Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.

The Catering Sales Manager is responsible for soliciting new catering accounts, entertaining and sustaining relationships with existing accounts to meet and/or exceed revenue goals. He/she must have a strong knowledge of weddings and understand the importance of prospecting in creating new sales opportunities for the hotel. He/she is also responsible to coordinate and service client functions to ensure customer satisfaction while maintaining profitable operations and high quality products and service levels.

Candidates must be comfortable in problem solving with client relationships and event management.

Responsibilities include keeping immediate supervisor fully informed of all problems or matters requiring his/her attention, preparing and submitting required reports in a timely manner, following up on all turnovers within 24 hours via telephone and within 3 days with written correspondence, knowing meeting room setups and capabilities, knowing sleeping room configurations and types, responding to catering inquiries immediately, using the Partnership Agreement to meet client needs, having comprehensive knowledge of all operational departments within the hotel, interacting with outside planners, vendors for event setup, maintaining pricing integrity and proposing upscale menus for clients, managing existing accounts and following up with client re-solicitation to capture future business, working with other F&B managers and keeping them informed of F&B issues as they arise, managing the function diary and adjusting space in order to ensure maximum potential revenue, being visible on the floor and assisting staff as needed during functions, being involved in and/or conducting departmental and hotel training, planning and executing holiday and special events in conjunction with the Director of Catering, using feedback from client evaluations to improve service and quality, participating in required M.O.D. program as scheduled.

Qualifications include at least 4 years of progressive experience in a hotel or a related field; or a 2year college degree and 3 or more years of related experience; or a 4year college degree and at least 2 year of related experience. Must be proficient in Windows, Company approved spreadsheets and word processing. Proficiency in Delphi preferred. Flexible and long hours sometimes required.

Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and…