Software Programmer; Logistics

Join to apply for the Software Programmer (Logistics) role at Modern Technology Solutions, Inc. (MTSI)

Customs and Border Protection’s Unmanned Aircraft System (CBP UAS) Program Office currently uses a customized software program, known as Customs Automated Inventory and Maintenance Tracking System (CAMITS), to track maintenance related information for vessels and the MQ‑9 Unmanned Aircraft System (UAS). This position is specifically focused on updates of the core software to meet specific mission needs of the UAS Program Office.

This position will work closely with the primary CAMITS software programming team whose focus is maintenance and management of the core CAMITS CBP marine vessel maintenance tracking programs. This position will work closely with the UAS Program Office to provide recommended updates to the CAMITS software to meet maintenance management needs of the UAS Program Office. Work will be conducted on site at the CBP National Marine Center in St.

Augustine, FL.

• Perform programming to troubleshoot and maintain system functionality
• Integrate new functionality into existing applications
• Create and publish technical diagrams to support coding efforts
• Confirm program operation by conducting tests; modifying program sequence and/or codes
• Knowledge of the Customs Automated Material and Inventory Tracking System (CAMITS) is desired
• This position requires strong problem‑solving, analytical, and communication skills
• Provide technical assistance, support, and advice to clients and other users
• Through requirement elicitation, the position requires the ability to interpret problems and provide technical support for various hardware, software, and systems
• Multi‑tasking and prioritization skills are necessary to accomplish project support and to respond to inquiries from the client organizations’ computer users
• Run automatic diagnostics programs to resolve problems and find solutions; install, modify, clean, and repair computer hardware and software on a regular basis to maintain system efficiency
• Write training manuals and train computer users in how to use new hardware and software; oversee the daily performance of the client’s computer systems and evaluate the usefulness of software programs; provide assistance with software applications to improve workflow and increase efficiency
• Recommend ways to decrease organizational waste and eliminate cost inefficiencies
• Respond to telephone calls and e‑mail messages from client organizations seeking help with computer problems; diagnose the nature of the problem, ask clarifying questions, and walk the user through problem‑solving steps
• Assist, as the help desk expert, the CBP AMO UAS PMO/NASOCs in the utilization of CAMITS

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or Systems Engineering plus 3 years of relevant experience, OR Associate’s degree in one of the above fields plus 5 years of relevant experience
• Relevant experience is defined as coding, maintaining, and operating material tracking/inventory management systems and aircraft operation systems
• Proficiency with Crystal Reports, Microsoft Office Suites, Microsoft Exchange, C++, HTML, Dreamweaver, Photoshop, CSS, Java Scripts, C#, SQL, and Fireworks
• Must be able to comprehend CBP air operations concepts as they relate to the logistics, maintenance, and program management of the CBP AMO UAS program
• Must develop and maintain all training, technical documentation, and lesson structures for the agency’s active software applications
• Support upgrades, development, and implementation of new functionality to the system as NMC needs evolve

• All positions require eligibility to acquire CBP BI, for which you must be a U.S. citizen.
• Highly Preferred:
  Active U.S. Customs and Border Protection (CBP) BI.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Space Research and Technology