Software Programmer; Logistics

Overview

Customs and Border Protection's Unmanned Aircraft System (CBP UAS) Program Office currently uses a customized software program, known as Customs Automated Inventory and Maintenance Tracking System (CAMITS), to track maintenance related information for vessels and the MQ-9 Unmanned Aircraft System (UAS). This position is specifically focused on updates of the core software to meet specific mission needs of the UAS Program Office.

This position will work closely with the primary CAMITS software programming team whose focus is maintenance and management of the core CAMITS CBP marine vessel maintenance tracking programs. This position will work closely with the UAS Program Office to provide recommended updates to the CAMITS software to meet maintenance management needs of the UAS Program Office. Work will be conducted on site at the CBP National Marine Center in St.

Augustine, FL.

• This position performs programmer and user support for UAS automated inventory, maintenance, and procurement data systems.
• Perform programming to troubleshoot and maintain system functionality.
• Integrate new functionality into existing applications.
• Create and publish technical diagrams to support coding efforts.
• Confirm program operation by conducting tests and modifying program sequence and/or codes.
• Knowledge of the Customs Automated Material and Inventory Tracking System (CAMITS) is desired.
• Strong problem‑solving, analytical, and communication skills are required.
• Provide technical assistance, support, and advice to clients and other users.
• Through requirement elicitation, interpret problems and provide technical support for various hardware, software, and systems.
• Multi‑tasking and prioritization skills are necessary to accomplish project support and to respond to inquiries from the client organizations' computer users.
• Run automatic diagnostics programs to resolve problems and find solutions; install, modify, clean, and repair computer hardware and software on a regular basis to maintain system efficiency.
• Write training manuals and train computer users on new hardware and software; oversee daily performance of the client's computer systems and evaluate usefulness of software programs; assist with software applications to improve workflow and increase efficiency.
• Make recommendations to decrease organizational waste and eliminate cost inefficiencies.
• Respond to telephone calls and e‑mail messages from client organizations looking for help with computer problems, listening carefully, asking diagnostic questions, and guiding users through problem‑solving steps.
• Assist, as the help‑desk expert, the CBP AMO UAS PMO/NASOCs in the utilization of CAMITS.

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or Systems Engineering plus 3 years of relevant experience; or an associate’s degree in one of the above fields plus 5 years of relevant experience.
• Relevant experience defined as coding, maintaining, and operating material tracking/inventory management systems and aircraft operation systems.
• Proficiency with Crystal Reports, Microsoft Office Suites, Microsoft Exchange, C++, HTML, Dreamweaver, Photoshop, CSS, Java Scripts, C#, Sequel, and Fireworks.
• Ability to comprehend CBP air operations concepts as they relate to the logistics, maintenance, and program management of the CBP AMO UAS program.
• Ability to develop and maintain training, technical documentation, and lesson structures for the agency's active software applications.
• Ability to support upgrades, development, and implementation of new functionality to the system as NMC needs evolve.

• All positions require eligibility to acquire CBP BI, for which you must be a U.S. citizen.
• Highly Preferred:
  Active U.S. Customs and Border Protection (CBP) BI.

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