Licensed Customer Service Representative (4-40

Benchmark Insurance Agency
St. Augustine, FL |
Full-Time | On-Site

Benchmark Insurance Agency is seeking a Licensed Customer Service Representative (4-40) to join our growing team in St. Augustine,Florida. If you are detail-oriented, customer-focused, and enjoy helpingclients navigate their insurance needs, we'd love to hear from you.

At Benchmark Insurance Agency, we are committed to delivering exceptional service and building lasting relationships with our clients. This role is ideal for an insurance professional who thrives in a fast-paced agency environment and enjoys both administrative and client-facingresponsibilities.

What You'll Do

As a Licensed Customer Service Representative, you will play a key role in supporting both our clients and agency operations by:

• Providing outstanding customer service to existing and prospective clients.
• Answeringand routing phone calls, responding to inquiries, and assisting customers with insurance-related questions.
• Processingpolicy change requests and ensuring accurate documentation.
• Following up with carriers to confirm endorsements and policy updates.
• Assisting with underwriting, rewrites, re-quotes, reinstatements, and policycancellations.
• Obtainingrequired underwriting information, signatures, applications, and supporting documentation.
• Managingpolicy renewals and reviewing billing accounts with insureds.
• Processingcustomer payments.
• Updating and maintaining accurate client records within the agency management system.
• Providingproof of insurance documents, including binders, certificates, ,endorsements, declarations pages, and evidence of property forms.
• Documentingall customer interactions in accordance with agency procedures.
• Supporting general administrative duties, departmental projects, reporting, andoffice operations.

What You'll Bring

Required Qualifications

• Active Florida 4-40 Customer Representative License.
• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Abilityto manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Professional demeanor and ability to maintain confidentiality.
• Strong problem-solving skills and ability to work both independently and collaboratively.

Preferred Qualifications

• Previousinsurance agency experience.
• 2+years of administrative, office support, or customer service experience.
• Experience with Applied Epic or other agency management systems.
• Knowledge of personal lines insurance servicing and policy administration.

Compensation & Benefits

• $17.00per hour
• Full-time position (40+ hours per week)
• Employee health, dental, and vision
• 401(k) retirement plan
• Employer-paid group life insurance
• Paid time off
• Paid holidays
• Paid bereavement leave
• Gym membership reimbursement
• Employee referral bonus program
• Opportunity to work with a knowledgeable and supportive team
• Professionalgrowth within a respected insurance agency

Location

Benchmark Insurance Agency
270-1 Land Grant Street
St. Augustine, FL 32092

This is an on-site position
.

Why Join Benchmark Insurance Agency?

• Establishedand respected independent insurance agency
• Collaborative,client-focused culture
• Opportunity to expand your insurance knowledge and career
• Meaningful role supporting clients, team members, and agency success

If you're a licensed insurance professional who enjoys helping clients and delivering exceptional service, we encourage you to apply today.