Wholesale Lead

We are seeking a dependable, detail-oriented Wholesale Lead in Saint Augustine for an established, growing company.

This position will run the company’s day-to-day wholesale and B2B fulfillment operations. This is a hands‑on execution role: you will process wholesale orders accurately, ship them on time, and continuously look for ways to improve how the wholesale operation runs. The right person brings wholesale experience, a bias for action, and the initiative to strengthen the channel rather than just maintain the status quo.

This role currently has no direct reports, with the potential to lead one to two associates as the channel grows.

The Wholesale Lead works closely with the Operations Manager to execute wholesale fulfillment with consistency and precision, while helping build the processes, systems, and documentation that support our wholesale growth. The role requires strong attention to detail, familiarity with wholesale order workflows, a problem‑solving mindset, and the drive to make things better day to day.

Schedule:

Monday to Friday 7am to 4pm

Pay: $25/hr

• Execute day‑to‑day wholesale fulfillment operations, ensuring accurate and timely processing of all B2B orders
• Process incoming wholesale orders in Shopify and Cin7, verifying SKU selection, quantities, and order details before releasing to the floor
• Perform quality control checks on wholesale orders prior to shipment, confirming packaging, labeling, and order accuracy
• Coordinate with Inventory Control to verify stock availability and flag shortages or discrepancies that could impact wholesale order fulfillment
• Manage wholesale inventory levels, monitoring stock against current and forecasted B2B order volume to prevent shortages
• Request purchase orders for wholesale inventory replenishment and track them through to receipt
• Receive inbound wholesale inventory, verifying counts and condition against purchase orders and flagging discrepancies
• Put away received wholesale stock to correct locations and maintain organized, accurate storage
• Reconcile wholesale inventory in Cin7, investigating and resolving count discrepancies to keep records accurate
• Communicate order status, packing priorities, and fulfillment constraints to the Operations Manager in a timely manner
• Maintain accurate records in the warehouse management system, ensuring wholesale orders are updated, closed, and reconciled correctly
• Monitor daily output against order volume targets and flag capacity constraints to the Operations Manager
• Identify inefficiencies in wholesale fulfillment workflows and suggest process improvements to the Operations Manager
• Help develop and maintain wholesale fulfillment SOPs, ensuring standardized procedures are documented and followed
• Apply continuous improvement principles to spot gaps in wholesale workflows, test solutions, and help drive measurable gains in accuracy, speed, and scalability
• Contribute ideas and initiative that strengthen the wholesale channel and support its growth
• Assist fulfillment operations and cross‑departmental teams as needed, particularly during campaign surge periods
• Perform additional responsibilities as assigned

• Punctual and reliable attendance; dependable and strong work ethic
• High School Diploma or equivalent
• 2–3 years of experience in a warehouse, fulfillment, or B2B order processing environment
• Direct experience with wholesale or B2B order workflows (required)
• Start‑up or new‑program experience preferred — comfortable building where structure does not fully exist yet
• Familiarity with Shopify or similar e‑commerce order management systems (Cin7 a plus)
• Initiative and a bias for action — a doer who moves problems forward without waiting to be told
• Strong problem‑solver who can identify gaps, test solutions, and see them through
• Team player who supports the broader operation and pitches in during peaks
• Accountability and reliability — owns outcomes and follows through
• Exceptional attention to detail and reliable, accurate work practices
• Strong communication skills, written and verbal
• Resiliency; responds well to constructive feedback
• An enthusiastic, positive person who embraces work with a…