Field Service Technician II - Generator

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains the necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnoses and performs designated repairs on customer or company-owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.

Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost overrun prior to the job being completed.

Approaches work in a positive manner, maintains conduct that is supportive of the work team and sets the standard for others to follow. Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in the department. Performs other duties as assigned.

• Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Job Specific
  
  Skills:
  
  demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Communication: uses active listening skills, conveys information with the appropriate medium that is clear and easily understood, and uses feedback to verify effective and accurate communication.
• Information Gathering: checks all appropriate sources in identifying the information needed for analysis and decision making, uses skillful methods in obtaining high quality relevant information, checks work to ensure accuracy and completeness, compares observations or finished work to what is expected to find inconsistencies, and clearly documents sources.
• Fiscal Accountability: follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions, responsibly allocates and accounts for the use of fiscal resources, monitors budget usage and ensures critical costs are covered, and seeks ways to reduce costs.
• Takes Initiative: takes appropriate action to resolve issues without requiring direction, seeks out others involved in a situation to learn their perspectives, makes difficult decisions in a timely manner, and is willing to make decisions in difficult or ambiguous situations when time is critical.
• Results Oriented: has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations, remains focused without getting bogged down in unnecessary detail, and identifies and utilizes the most efficient methods to achieve tasks on time.
• Adaptability: adapts to changing business needs, conditions, and work responsibilities, recovers quickly from setbacks, and is open to different and new ways of doing things.
• Credibility: demonstrates concern to be responsible, reliable, and trustworthy, maintains commitments, respects confidentiality, is honest and forthright with people, and is punctual.
• Personal Development: takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job-related areas.

• High School diploma or GED
• 3‑4 years of experience

• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Valid Driver's License
• Successfully completed all required training curriculum to be designated Service Field Tech II

• Profic…