More jobs:
Senior Centre Head
Job in
Saint Augustine, St. Johns County, Florida, 32080, USA
Listed on 2026-02-18
Listing for:
Niva Bupa Health Insurance Company Limited
Full Time
position Listed on 2026-02-18
Job specializations:
-
Management
Business Management, Business Analyst
Job Description & How to Apply Below
Our Purpose
At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
- Commitment
- Empathy
- Transparency
Position
Senior Centre Head
Location
South
Reports to
Area Manager
Category
Institutional Sales
Reporting
Level
M7
Our Purpose
At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.
Our Values
- Commitment
- Innovation
- Empathy
- Collaboration
- Transparency
Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.
Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.
Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.
Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.
Key
Roles & Responsibilities
Primary
Role Description
- Daily Floor Management & Business Outcomes
- Be in charge of running and managing the team daily, driving expected business outcomes from the allocated Telesales center
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members
- Team management
Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship Managers for the allocated centre
- Training & Quality
Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
Good understanding of the market dynamics in the respective sector
- Relationship & Stakeholder management
Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
Prepare, submit, monitor, track daily sales MIS & Reports
Preferred Skill Set
High analytical proficiency
Very Good Relationship Management Skills.
Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales with teams handling experience
Pro-active approach in issue resolution
Good Communication And Presentation Skills
Personal credibility & effectiveness
Customer Focus And Strong Interpersonal Skills
Key Requirements – Education & Certificates
- Gradua…
Position Requirements
10+ Years
work experience
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