General Manager

The General Manager (GM) serves as the leader of the day-to-day operational activities of the support center to achieve maximum profitability. The General Manager (GM) is responsible for the performance and development of center employees and for all franchise sales for the region. The GM oversees the onboarding, training, and ongoing development of new Franchise Owners.

The GM provides leadership for building a culture that is consistent with the Company’s Passion, Vision, Mission, and Values. Develop long- and short-range plans for the operation of the region, ensure the plans, once approved, are properly executed, and keep the Divisional Vice President informed of overall operations, trends, and activities within the region.

• Provide timely budget forecasts for business levels, financial requirements, personnel needs, organizational plans, and facility requirements needed to support the region.
• Implement performance standards for the region’s operational team, evaluate performance of each team against the established standards, and work with the Divisional VP Operations to improve and maintain these standards.
• Responsible for all activities pertaining to the sale of new Coverall Franchise Owners.
• Disseminate information pertaining to the franchise documents and sale of franchises.
• Work with the Sales Manager and Outside Sales Consultants to achieve account sales initiatives for the region.
• Coordinate relationships with Customers and franchisees as necessary and in the best interest of the Regional Support Center and Corporation.
• Work with the Central Administration team to ensure that all activities relating to administrative policies and procedures are being adhered to in the region.
• Ensure office relations are maintained fairly and consistently in accordance with corporate policies and objectives.
• Assure that all funds, physical assets, and other property are properly safeguarded and administered.
• Perform such other duties as are assigned from time to time by Corporate.

• Bachelor’s Degree in Business Administration, Marketing and Finance or a related field required.
• A successful track record of personal success and management experience with a minimum of five (5) years of management experience.
• Previous P/L management experience required.
• Operational experience in a service industry is preferred.
• Business planning experience for a regional territory is required.
• Experience and/or knowledge of a franchise business is a plus but not required.
• Solid experience managing and leading the activities of a skilled, diverse, and dedicated staff.
• Ability to communicate and implement company objectives and initiatives to Regional Support Center personnel.
• Highly motivated and able to influence and motivate others.
• Ability to make sound judgments.
• Superior problem-solving skills.
• Ability to manage multiple tasks effectively and efficiently.
• Ability to travel to annual meeting, quarterly trainings, and other meetings as directed.
• High level of ethics and integrity.
• Superior interpersonal skills.
• Excellent verbal and written communication skills.

Coverall offers a great work environment, competitive salary, great benefits that include medical, dental, vision, 401k match, holiday, vacation, sick, personal time, and much more.

Equal Opportunity Employer - vets/disabled.