Car Wash Assistant Manager

Job Purpose:

As a Car Wash Assistant Manager – Express an Car Wash, you will support the General Manager in daily operations to ensure smooth, efficient, and customer-focused site performance. You’ll help lead the team by example, ensuring brand standards are upheld, operations run safely and efficiently, and all guests receive outstanding service. This role is a key stepping stone to a future leadership position and includes bonus opportunities based on key performance indicators.

Key Responsibilities:

Provide excellent customer service to ensure guest satisfaction.

Assist the General Manager in managing site operations, production, labor, and profitability.

Train, coach, and certify team members on company processes, safety, and procedures.

Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed.

Complete daily, weekly, and monthly maintenance and administrative duties.

Ensure the site remains clean, safe, and well-maintained (including tunnel, lot, lobby, restrooms).Respond quickly to and resolve any equipment or mechanical issues.

Maintain an adequate inventory of chemicals and supplies; place orders as needed.

Drive sales, memberships, and loyalty programs to grow business.

Ensure proper staffing levels based on business needs and support team coverage in congested areas.

Uphold brand standards in cleanliness, equipment function, and associate appearance.

Perform other duties as assigned by the General Manager.

Required Experience:

Customer service experience

Operational experience, including equipment oversight and maintenance

Experience in training staff on processes and quality standards

Experience supporting sales and loyalty program growth

Experience managing labor, supply use, and site presentation

Preferred Experience:

2+ years of experience in a car wash environment and/or 1+ year of experience in a supervisory or assistant manager role Experience in retail or hospitality

Required

Skills and Abilities:

Ability to work outdoors in all weather conditions and seasons

Ability to be on your feet for extended periods or the entire work shift

Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties

Ability to carry up to 50 pounds for short distances

Ability to maneuver around vehicles

Preferred Education:

High school diploma or equivalent

A college education is a plus

Minimum Qualifications:

Flexible availability, including nights, weekends, and holidays

Must pass a pre-employment background check and drug screening
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