Lead Supervisor

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last— for you to be yourself in.

• Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Serves as a Brand Ambassador embodying Coach values and increasing brand awareness.
• Leads implementation of company initiatives and supports the full operation of the business.
• Maintains a growth mindset for business and personal development initiatives.
• Establishes trust, maintains integrity, and supports an environment of collaboration within the store and throughout the organization to promote a fair, positive experience and an inclusive culture among the team.
• Monitors and analyzes sales data, identifies trends, and makes recommendations to enhance store performance and implement individualized team development to increase overall customer experience.
• Exemplifies strong business acumen and executes forward‑planned strategies to achieve leadership’s initiatives surrounding store goals / KPIs.
• Supports the store with recruiting, interviewing, performance evaluation, and high‑level training as needed.
• Provides necessary feedback and guidance geared to improve individual performance at all levels; holds team accountable for achieving individual and business goals.
• Adheres to and enforces team compliance with company policies and procedures in addition to store operational procedures.
• Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners.
• Creates a customer‑centric culture that prioritizes customer satisfaction and mentors the team on clienteling strategy to build long‑term customer relationships to meet business goals.
• Provides HR and conflict‑resolution support to the team and in district in the absence of the leadership team.
• Champions the company resources to support a healthy work environment for internal customers.

• 1+ years of equivalent experience managing a competitive retail space at the Lead Supervisor level.
• Can bend, reach, stretch, lift, carry, and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver the sales floor and stockroom.

• Courage
  :
  Provides current, direct, complete, and actionable positive and corrective feedback to others and addresses people problems quickly and directly.
• Creativity
  :
  Generates new and unique ideas, connects unrelated notions, and is viewed as original and valuable in brainstorming sessions.
• Customer Focus
  :
  Dedicates efforts to internal and external customers, gathers feedback, uses it for product and service improvement, and builds trust.
• Dealing with Ambiguity
  :
  Copes with change, shifts gears, acts without a full picture, and remains calm when facing uncertainty.
• Drive for Results
  :
  Consistently exceeds goals, is top‑performing, and pushes self and others to achieve outcomes.
• Interpersonal Savvy
  :
  Relates well across all levels and contexts, builds rapport, and uses diplomacy to diffuse tense situations.
• Learning on the Fly
  :
  Learns quickly, experiments, and applies lessons from successes and failures to find solutions.

• Strategic Agility
  :
  Sees ahead, anticipates future trends, and articulates credible visions and strategies.
• Developing Direct Reports and Others
  :
  Provides challenging tasks, leads development discussions, and supports career growth.
• Building Effective Teams
  :
  Brings people together into cohesive teams, fosters morale, and encourages ownership of work.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, disability, military status, or any other protected basis prohibited by law.

Tapestry, Inc. will provide reasonable accommodations for applicants and employees with disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e for assistance.

Base Pay Range
: $16.00 – $24.75 per hour.

Benefits include medical, dental, and vision insurance; 401(k); paid paternity and maternity leave; commuter benefits; disability insurance; and tuition assistance.