Community Association Manager

Community Association Manager (CAM)

* Come join us at our St. Augustine Office - We'd love to have you!*

Position Purpose

• Serve as the primary contact for MAY Management services to assigned associations.
• Ensure high client satisfaction using all company resources.
• Supervise and direct Community Assistant, ARB Coordinator (if applicable), and Maintenance Technicians.
• Collaborate with Client Accounting to develop budgets and financial reports.

Key Responsibilities

• Board Support
• Attend board meetings, prepare agendas, minutes, and distribute materials in advance.
• Respond to board requests within 24 hours and provide timely updates to the board president.
• Submit weekly management reports to board members and the MMS president.
• Assist with annual meetings, including mailing proxies and ballots.
• Educate board members on legal requirements and best practices.
• Owner Interaction
• Respond promptly to owner communications and resolve issues efficiently.
• Process ARB/ARC applications not handled by the ARB Coordinator.
• Property Maintenance
• Conduct weekly property inspections and arrange corrective actions.
• Enforce covenants, issue violation letters, and recommend repairs for physical assets.
• Oversee maintenance tasks, ensuring timely and satisfactory completion.
• Supervise vendors and recommend changes when performance is unsatisfactory.
• Financial Management
• Collaborate with Client Accounting to draft and review annual budgets.
• Ensure financial reports are accurate and address discrepancies promptly.
• Prepare variance reports and flag potential issues for board review.
• Personnel Management
• Supervise, train, and evaluate direct reports.
• Manage payroll approvals and annual performance reviews.
• Assist in hiring and onboarding new employees.

Scope

• Utilize all MAY Management resources to maintain high client satisfaction.
• Build strong relationships with association leadership to ensure a positive working environment.

Requirements

Knowledge, Skills, and Abilities Education & Experience

• CAM license required.
• Associate's or bachelor's degree preferred, or equivalent experience.
• 2+ years of community management experience.

Technical Knowledge

• Familiarity with Florida laws (Chapters 718 and 720) and financial statements.
• Understanding of property maintenance needs and vendor management.

Personal Attributes

• Highly organized, proactive, and able to prioritize tasks.
• Strong communication skills and a sense of urgency.
• Diplomatic, confident, and able to handle feedback effectively.
• Independent and efficient under a heavy workload.