Intake Coordinator

Ackerman Urology, a private physician-owned practice
, is dedicated to delivering the highest quality urological care in a compassionate, patient-centered environment. Through our strong partnership with Ackerman Cancer Center, we are uniquely positioned to provide men facing a prostate cancer diagnosis with innovative treatment options and the best possible outcomes.

We are proud to offer a comprehensive benefits package that includes medical, dental, and vision coverage, voluntary benefits, a 401k retirement plan, tuition reimbursement, and generous paid time off (PTO).

The Intake Coordinator for Ackerman Urology is responsible for managing incoming new patients. This role involves obtaining patient referrals from healthcare providers, physicians, patient self-referrals, and online inquiries. The Intake Coordinator plays a crucial role in ensuring that each patient receives exceptional service and support throughout their journey with Ackerman Urology.

• Respond promptly to inquiries from potential patients in need of urological care.
• Provide comprehensive information about the treatment, addressing their questions and concerns. Additionally, assist patients in understanding the costs associated with services and treatment.
• Verify patients' insurance coverage or explore alternative options for treatment costs.
• Coordinate with billing to address any insurance or payment-related concerns.
• Ensure that necessary authorizations are obtained from insurance providers prior to consultation.
• Maintain regular communication to nurture leads and guide patients through the inquiry stage.
• Coordinate appointment scheduling, working closely with physicians and clinic staff.
• Maintain accurate records of appointments and follow-up actions.
• Maintain positive relationships with patients, providing up-to-date information, education, and exceptional patient experiences.
• Support intake duties at all locations of Ackerman Cancer Center as needed.

• Bachelor’s Degree or equivalent experience
• At least two years related experience in Customer Service in a medical environment is required.
• Knowledge of commonly-used concepts, practices, and procedures within the medical field
• Proficiency with Microsoft Office Suite and Outlook
• Basic Life Support Certification
• Strong organizational and time management skills

8:00 AM - 4:30 PM